Order Management Specialist

Description:

About This Job:

Managing the End to End order processing, related documentation, data management (as defined)
To ensure customer service and on time supply performance is delivered following company processes and system settings
To achieve high service level and internal and external customer satisfactionAccountabilities:

Effectively follow the key business processes to ensure supply performance is delivered
Ensure daily and on time Order Processing, Invoice creation including initiation of Master Data updates, Customer Profiles and price agreements in system
Provide guidance on setup of new flows and ensure accurate set up of all related master data, accounts and Pricing
Ensure Hub Operation activities are carried out in accordance with financial compliance rules.
Ensure company's licence to operate is maintained by full adherence to policies and processes
Pro-actively communicate with market, supply contacts and cross-functional stakeholders to identify and correct issues in a timely fashion
Develop skills and knowledge to support added value activities such as forecast acquisition projects, improvement work, logistics expertise etc.
Effectively share information to the overall benefit of Logistics and Order Management.
Help to define and improve processes and ways of work in accordance with both business and compliance requirements. 

Skills: Essential Knowledge & Experience:

Detailed understanding of Supply Chain Processes & Order Management processes across EAME
Sarbanes Oxley (SOX) & trade compliance within a multinational company
Cross-functional knowledge with emphasis on familiarity with Sales and Marketing (e.g. new product introductions, life-cycle management)
SAP SD/MM module (O2C/D&C processes)
Foreign trade knowledge and Export business expertise
Sales/commercial experience and knowledge
Proven experience in a similar position, order management or commercial
Experience in a chemical or pharmaceutical Industry
Focus on cost control and process optimization
Ability to work under pressure
Customer service experiencePreferred Knowledge & Experience:

Process design & documentation
Microsoft office tools literacy
Open minded communicator and negotiator
Comfortable in a multi-cultural environment
Initiative and proactive approach
Efficient organization of daily work
Team player
Commodities Trading Experience
Basic understanding of Finance processes, and experience in managing Letter of Credit and Cash Against Document payment types
Exposure to executing orders and interacting with multiple parties cross-regionally 

Education: Education/Qualifications:

Degree or equivalent working experience in Business or Supply Chain
Full command of English language, other languages a plus

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients