Details:
- Salary: £40,000 - 45,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: HU2 Kingston upon Hull City of Kingston upon Hull
- Date: 6 days ago
Description:
We are seeking a proactive and forward-thinking Order Fulfilment Manager / Sales Order Process Manager to lead and optimise the sales order function within a busy manufacturing environment. This role oversees all customer enquiries and quotations received directly through CYFERD, email, or other channels and ensures a seamless process from enquiry through to delivery.
You will drive improvements across systems, processes, and team performance, using AI and modern techniques to create a more efficient, customer focused operation. Experience within the windows or cladding sector would be advantageous, though not essential.
Key Responsibilities
Sales Order & Enquiry Management
* Oversee the full sales order process, from customer enquiry and quotation preparation through to order placement, production planning, and delivery.
* Manage, review, and prioritise all incoming enquiries and quotations, including those received directly through CYFERD and via email.
* Ensure all quotations are prepared accurately, competitively, and in line with business standards.
Team Leadership & Performance
* Manage a small team, ensuring tasks are completed accurately, consistently, and on time.
* Lead team development through training, coaching, performance reviews, and effective communication.
* Ensure the team operates to the highest standards and delivers exceptional customer service.
Customer & Internal Collaboration
* Build and maintain strong relationships with customers, production, and other internal departments.
* Support warranty and remedial requests, ensuring issues are handled quickly and effectively.
* Promote excellent communication across the full order fulfilment cycle.
Process, System & Continuous Improvement
* Implement improvements across the department using AI tools, automation, and modern workflow techniques to reduce errors and improve efficiency.
* Champion continuous improvement initiatives to reduce waste, downtime, and operational costs.
* Support and enhance the use of ERP/MRP systems, Microsoft Office, and related digital tools.
* Maintain accurate documentation to support production and supply chain activities.
Skills & Experience
* Experience managing the sales order or order fulfilment process within a manufacturing environment.
* Strong leadership and people management skills with the ability to inspire and guide a high‑performing team.
* Excellent communication skills with a customer‑focused approach.
* Competent with ERP/MRP systems and Microsoft Office (Excel, Word, Outlook).
* Analytical mindset with strong problem‑solving skills and attention to detail.
* Resilient, organised, and able to manage workload effectively in a fast-paced environment.
* Experience in the windows or cladding industry is desirable but not essential