Operations Manager - London, Essex & Kent

Description:

The Role:

My client currently have an exciting opportunity for a talented and ambitious individual to take up an Operations Manager position within the dedicated Domestic Adjusting team, based in the London/Essex and Kent area. They are committed to flexible working but expect the role to require you to attend one of our offices (Head Office, London Fen church Street) for one or two full days per week as a minimum, with any individual requirements discussed during our interview.

The dedicated domestic adjusting team generally handle claims up to £100k in value. Each domestic adjuster works alongside a designated adjusting executive and works as part of the larger regional team. Claims are allocated based on experience and technical ability, with each claim assessed for complexity prior to allocation.

The Operations Manager role involves driving performance and ensuring your team of loss adjusters and their designated technical support, continue to deliver the highest levels of customer care alongside quality and service for our Insurer clients. You will also ensure the team receive the level of support to enable them to meet the standards expected and to realise their own ambitions and career objectives.

The role is an Operations Manager position for our Domestic team based in the London/Essex and Kent including adjusters and support team colleagues.

Your key responsibilities will include:

Mentoring, training and development of all direct reports

Ensuring your team meet their targets for client service, technical reporting and quality

Promotion and delivery of our goal of making claims easy for everyone

Understand the importance of excellent customer care, aligned to the identification of vulnerable customers, and the importance of the application of the Consumer Duty Act 2023, and deliver that with your team

Meeting the financial targets set for your team, and understanding how you can influence the financial outcomes

Completing progressive performance meetings for your team

Liaison with insurer clients as required, and understanding their bespoke requirements

Building effective working relationships with internal customers and suppliers as required

Essential for this role:

Have experience in the handling of property insurance claims

The desire and ability to deliver excellent customer service

Proven management skills, and the confidence to lead a high performing team dealing with complex claims

First class communication skills, both written and verbal

Competent IT skills and the capability to maintain and work from an electronic file to a high auditable standard.

Strong organisational skills and the ability to prioritise your workload under pressure

The ability to communicate clearly and appropriately with colleagues, and understand and satisfy their needs