Operations Manager - Commercial Cleaning

Description:

Operations Manager – Commercial Cleaning

£44,000 + 10% commission + Vehicle + Laptop + Phone

Bristol (Surrounding areas)

WINNER are currently working with a family-owned, staff focused, eco-friendly cleaning company who, due to their continued success, are currently searching for an experienced and commercially minded Operations Manager to oversee a portfolio of commercial cleaning contracts valued at approximately £1.5 million annually.

This is not a purely supervisory role — we are looking for a genuine operational leader who can:

manage multi-site cleaning operations,
build strong client relationships,
improve standards and staff performance,
and actively identify opportunities to grow accounts.
The successful candidate will oversee multiple sites and cleaning teams, ensuring operational excellence, client retention, and profitable growth across the portfolio

As an area manager, you’ll be working closely with the operations director/senior account managers to attend site visits and quality control audits.
You’ll be responsible for face-to-face interactions with customers and staff.
As an area manager, your role will be to build long lasting relationships with clients, ensuring customer satisfaction.
You’ll perform staff inductions, looking after up to 90 mobile cleaners at peak.
As an area manager, you will perform monthly site audits and report any poor quality of service.
Overseeing KPI/Sla across the sites
Key Responsibilities

Operational Management

Oversee the day-to-day management of a portfolio of commercial cleaning contracts
Ensure all sites meet company and client standards
Conduct regular audits, inspections, and performance reviews
Manage staffing levels, rota planning, and operational coverage
Support recruitment, onboarding, and training of cleaning operatives and supervisors
Drive accountability and performance across all sites

Client Relationship Management

Build and maintain strong relationships with clients
Attend client meetings and handle escalations professionally
Ensure high levels of customer satisfaction and contract retention
Respond quickly and effectively to operational issues

Commercial & Financial Responsibility

Manage labour and operational costs effectively
Monitor site profitability and operational efficiency
Identify additional service opportunities within existing accounts
Generate upsales across the portfolio
Commission Structure

Earn 10% commission on all successful upsales
Opportunity to significantly increase earnings through account growth and service expansion

Portfolio Overview

The successful candidate will manage:

A contract portfolio worth approximately £1.5 million annually
Multiple commercial sites across the region
Teams of cleaners, supervisors, and support staff
High-profile client relationships and service delivery standards

What We’re Looking For

Essential Experience

Previous experience managing multi-site cleaning or FM operations
Strong leadership and people management skills
Experience managing large cleaning teams and multiple contracts
Excellent organisational and communication abilities
Ability to work under pressure and solve problems proactively
Full UK driving licence

Ideal Candidate

We are looking for someone who:

Thinks like a manager, not just a supervisor
Understands operational efficiency and labour control
Can build strong long-term client relationships
Is commercially aware and confident identifying growth opportunities
Leads by example and drives high standards across teams

Full and clean UK driving licence and be able to travel to sites
Must live within commuting distance of the location as detailed
Be of a smart and professional appearance.
Benefits: 28 days holiday – Mobile Phone – Laptop – Excellent Career progression prospects – Flexible working hours – Family-owned staff focused company