Operations Manager

Description:

We are supporting a fantastic opportunity for a proven Operations Manager to join a leading scheme in Hendon.
This key position will be responsible for all Operational Management for the destination & driving improvements & potential of the Destination with a clear focus on ensuring asset performance, through the delivery of H&S, service partner management and budgetary control.
Key areas of delivery include: -
* Ensure all H&S and Environmental statutory and the managing agent’s best practice procedures and systems are complied with
* Management of the contracted service teams, through their managers, in particular contracts associated with Soft Services, Hard Services and Vertical Transportation
* Responsible for operational budget lines and assist the General Manager in the collation of the annual service charge
* Manage and track progress and report
* Ensure the delivery of the Destination’s Maintenance, Security, Cleaning, Health & Safety and Service Charge provision to the performance standards required and within the cost budgets permitted by the Client
* Assist in monitoring income/expenditure derived from the car park including cost control/justification and forecasting
* Ensure any documentation, Destination plans and technical drawings held locally are uploaded to H&S platform and client CAFM system
Key Responsibilities
* Deputise for the General Manager in their absence
* Assume the role of Duty Manager when required
* Oversee all operational and facilities management for the Destination/Estate
* Ensure that all insurers’ requirements are always complied with
* Further develop and ensure compliance with the Destination’s emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness
* Liaise with all new tenants and oversee the provision of health and safety and operational induction during shop fit period and/or within the first week of their arrival
* Co-ordinate and direct Landlord’s major works
* Ensure compliance with the managing agent’s Working Practices Manual where applicable
* Oversee all accident and incident reporting, including insurance and statutory forms and procedures
* Assist Managing Agent in any shop fit plan approvals
* Tenant liaison - foster good relationships and regular communication with tenants
Experience, Knowledge & Qualifications
* Ideally a recognised and certificated H&S qualification with a minimum 3 years’ experience in a Shopping Destination/FM focused environment with responsibility for managing H&S
* Ideally SIA licensed DS/SG and Public Space Surveillance
* Proven experience in forging relationships with key community stakeholders - Police, Fire, Local Authority
* Good administrative and IT skills (Word, Excel, and PowerPoint)
* Good numeracy skills with at least 3 years’ experience setting and managing budgets, meeting deadlines, and working within financial limits
* Strong customer relations skills, and ability to work and integrate in an already established team
* Experience of contract procurement
* Management of contractors (minimum 3 years) within a Shopping Destination environment
This is an exciting opportunity for a proven Facilities / Operational Manager, who ideally hold IOSH and/or NEBOSH accreditation. This role is full time & based on site.
Contact me now for further information