Operations Manager

Description:

Freightserve recruitment are looking for an Operations Manager for a well-established niche sector Freight company. The company is based in the Colnbrook area.

Overview:

Our client is seeking an experienced and highly motivated Operations Manager to oversee and optimize their logistics operations. The successful candidate will be responsible for leading a dynamic team, ensuring accurate and efficient shipment processing. The Operations Manager will play a crucial role in streamlining processes, enhancing efficiency, and maintaining the highest standards of service in the transportation and logistics industry.

Respons

Team Management:

Lead and oversee the courier, mail, art and freight operation at the Heathrow warehouse.

Foster a positive and collaborative work environment.

Conduct regular performance evaluations and provide constructive feedback.

Develop training programs to enhance team skills and knowledge.

Route Optimization:

Liaising with the driver controller and driving team on a daily basis.

Collaborate with the planning team to enhance route efficiency.

Monitor and adjust routes to accommodate changes in demand or unexpected events

1. Driver Management:

* Support the driver controller identifying problem routes / problem drivers.

* Manage driver schedules to ensure operational efficiency in processing shipments.

* Resolve issues and conflicts in a timely and effective manner.

2. Quality Control:

* Establish and maintain quality control measures for shipments.

* Monitor and enforce adherence to standard operating procedures.

* Implement continuous improvement initiatives to enhance workflows, output rates and minimising processing errors.

3. Warehouse:

* Oversee inventory levels and warehouse organization.

* Maintain a safe working environment and ensure adherence to Health and Safety procedures in the warehouse.

4. Art Team, Remail and Customer Service:

* Collaborate with the Art and customer service team to address client inquiries and concerns.

* Liaise daily with both teams and resolve issues promptly to maintain positive client relationships.

* Ensure packing runs are managed efficiently and art shipments are held / released for shipping according to payment (schedules).

* Ensure that remail is processed daily and dispatched daily according to schedule.

5. Cost Management:

* Monitor and control operational costs within budgetary constraints.

* Identify cost-saving opportunities and implement efficiency measures.

* Meet with courier and freight suppliers for service level and price negotiations.

6. Compliance and Regulation:

* Ensure compliance with transportation regulations and industry standards.

* Keep abreast of changes in regulations and implement necessary adjustments.

* Work closely with legal and regulatory affairs to mitigate risks.

Skills

Proficient with Microsoft Suite

Excellent interpersonal skills and team player

Problem solving and critical thinking

Qualifications:

* Education to A level or equivalent as a minimum.

* Proven experience in logistics and operations management.

* Certified knowledge of import and export customs procedures and compliance.

* Experience in liaising with relevant HMRC departments.

* Certified knowledge of Dangerous Goods by Air, Sea and Road.

* Forklift licence.

Hours: Monday - Friday 1

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry