Operations Manager

Description:

We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
Our 11,000 people are behind the critical services the country relies on every day.
Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.  

You will be responsible for:

Manage operational performance in accordance with service level agreement
Strong technical skills in Hard FM, with working knowledge of building services systems
Excellent planning and organisational skills for programming and managing works and services
managing multiple buildings and travelling across the region (6/7 sites)
Adhere to putting people to work safely
Managing relationships with Customers to achieve high levels of customer satisfaction
Be the point of escalation in respect of all customer issues. Managing the annual customer satisfaction survey and dealing expediently with all actions
Manage budget and review profit and loss for effective delivery within contractual requirements
Ability to develop and implement policies and operational systems and procedures
Provide oversight and direction to the employees within your zone by the organisation's policies and procedures.
Manage supply chain to ensure works are carried out on time and in budget.
Ensure compliance with relevant Health and Safety legislation and Amey Health and Safety Management system. Accountability for H&S culture via delivery of toolbox talks, safety bulletins etc We want to hear from you if you have:

Knowledge of the management and provision of Hard & Soft FM services for a multi‐site operation 
Technical background in Hard Services
Strong people manager with experience with meeting regularly senior clientele
Strong background in Health and Safety
Excellent planning and organisational skills for programming and managing works and services
Ability to constructively challenge proposed operational and workplace needs to ensure efficient and effective use of resources
Ability to manage work priorities in a rapidly changing environment
Excellent IT skills, including the use of CAFM system (Concept Evolution) and Microsoft office
NEBOSH or IOSH also IWFM level 3-4
Holds a full UK Driving Licence  

Profile:

Your new role:

We have a fantastic opportunity for Permanent Operations Manager to join our Dumfries and Galloway school’s account.

This role is on site based.
The role involves overseeing the school's facilities, including both physical services like maintenance and soft services like customer support. You'll work with the Account Manager to plan and carry out strategies for managing assets. This involves meeting financial goals by managing budgets well. You'll collaborate with different teams to make sure everything runs smoothly, focusing on areas like maintenance, customer service, and data management. Building good relationships with stakeholders is also part of the job.

Amey delivers facilities and estate management services to the Dumfries and Galloway Schools Private Finance Initiative across an estate of 12 schools.

We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption to day-to-day operational requirements of the schools.

The standard hours of work are 37.5 hours Per Week

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you