Details:
- Salary: £55,000 - 60,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Ringwood
- Date: 2 days ago
Description:
Operations Manager | Ringwood | Up to £60,000
This is a newly created Operations Manager role at a growing installation and service business, and it's one where you'll genuinely shape how it's done. If you're a decisive, hands-on leader who wants real ownership over delivery, safety, and customer outcomes across two sites, this is a rare opportunity to build something from the ground up.
As an Operations Manager, you will benefit from:
A newly created role with real scope to define and shape it
Direct line of report into the Operations Director, with high visibility across the business
Autonomy to lead your own team of Installation Managers and drive change
Variety, covering installation, survey delivery, health & safety, and customer complaint resolution
A cross-site remit spanning Ringwood and Rugby, keeping the role varied and dynamic
As an Operations Manager, your responsibilities will include:
Own weekly delivery of installation and survey capacity across both sites
Manage and develop three Installation Managers, plus oversight of surveyors and warehouse teams
Lead the health & safety audit programme, including site visits and spot checks
Act as the primary owner of customer complaint handling, end to end
Deliver weekly and monthly KPI reporting on capacity, quality, and health & safety
Drive continuous improvement and cost control across field operations
As an Operations Manager, your experience will include:
At least four years leading multi-site operational teams
A level-6 degree in administration, business, engineering, or a related field
Strong health & safety working knowledge, with a NEBOSH General Certificate desirable
Strong B2C experience, ideally within a customer complaint or service-led environment
Experience in budget and cost control, and driving operational change
Experience in an installation, field service, or operations environment
If you're ready to take full ownership of a cross-site Operations Manager role and make a genuine, lasting impact, this could be exactly what you're looking for. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information