Operations Manager

Description:

Objective: Manage the operation to make product:

* Right First Time.

* On Time.

* Cost Effectively.

(Targets to be set and agreed)

This does not include purchasing and supply chain activities

To do this the Ops Mngr will need to:

1. Set up a series of KPIs – to understand how well they are currently performing. Key measures will include: Safety; Quality; Cost; Delivery; People

1. Manage Health & Safety – understand how they need to comply with H&S standards and ensure all know what’s required of them to meet these standards and have the necessary, skills and equipment to do so.

1. Manage Quality:

1. Have identified the standards of work, product, service the Operation needs to perform at

2. Have ensured these standards are clearly communicated and understood by all (SOPs, QMS etc)

3. Be measuring issues of non-conformance

4. Be improving quality

1. Manage Cost:

1. Have agreed times (or estimates) for how long things will take

2. Ensure times / estimates are used in quotations for work

3. Operate within a budget

4. Organises operational capacity to meet demand cost effectively – in line with agreed times / estimates.

5. Measures efficiency

6. Improves efficiency

1. Manage Delivery:

1. Organises capacity to meet demand

2. Measures ability to meet demand

3. Improves ability to meet demand

1. Manage People:

1. Ensures all people understand what’s expected of them

2. Carries out regular reviews with each person to help develop the individual (Strengths, Weaknesses, Opportunities for Improvement – Individual’s aspirations)

3. Develops people to have the skills the Operation needs to work effectively

4. Creates a great work environment that is both a good and productive place to work