Operations Manager

Description:

Operations Manager

Location: St Andrews
Salary: £35k - £37k
Hours: Full Time · Permanent

About the Role

This is an exciting opportunity for an experienced and proactive professional to join a holiday lettings organisation as an Operations Manager, overseeing the day-to-day operational delivery of a growing holiday let portfolio.

In this pivotal leadership role, you will take full ownership of operational performance, managing multiple teams including maintenance, housekeeping, and external contractors.

This is a hands-on position suited to a commercially aware and highly organised individual who thrives in a fast-paced environment. You will work closely with the Commercial Manager to ensure operational efficiency, maintain property standards, and support business growth through continuous improvement and innovation.

Key Responsibilities

Leading and managing all day-to-day operations across the holiday let portfolio
Overseeing and coordinating operational teams including maintenance, trades, cleaning, and laundry
Driving operational efficiency and identifying opportunities to improve processes and reduce costs
Implementing, managing, and optimising operational systems, workflows, and procedures
Monitoring property standards through regular inspections and ensuring issues are resolved promptly
Managing cleaning schedules, property turnaround times, and housekeeping standards
Coordinating and prioritising all maintenance activity with internal teams and external contractors
Ensuring compliance with all safety and regulatory requirements, including gas safety, fire safety, and PAT testing
Maintaining accurate operational records, reporting systems, and communication across teams
Acting as the main point of contact for operational queries from guests, property owners, and contractors
Supporting administration, stock control, supplier management, and operational reporting
Contributing to business planning, performance improvement, and operational strategy

About You

Proven experience in an operations management, property management, or hospitality leadership role
Strong leadership and team management skills with the ability to motivate and coordinate multiple teams
Highly organised with excellent time management and the ability to manage competing priorities
Commercially aware with a strong understanding of operational performance and profitability
Confident decision-maker with the ability to work autonomously and resolve issues proactively
Excellent communication and relationship-building skills with a client-focused approach
Strong attention to detail and commitment to maintaining high standards
Experience using property management or operational systems (e.g. Breezeway, Supercontrol)
Comfortable working in a fast-paced, hands-on environment
Proactive, solutions-driven mindset with a focus on continuous improvementDesirable:

Experience within holiday lets or property management
Knowledge of compliance and safety requirements for short- and long-term lets
Experience with budgeting, cost control, or operational reporting

What's in It for You?

Opportunity to take on a senior operational leadership role within a growing business
Autonomy to shape and improve operational processes and systems
Collaborative and supportive working environment
Career development and progression opportunities
Exposure to a high-quality property portfolio and premium guest service delivery
Free car parking and access to a company car during working hours

We asked one of the staff about what they love about working for this business:

"I absolutely love the autonomy I have in my role and the recognition I get on a weekly basis for a job well done. The direct exposure to the directors and owners of the business is invaluable, and I feel truly rewarded for the work I put in every day." - Current Employee

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age