Operations Coordinator

Description:

Operations Coordinator (Permanent)
Location: Cheadle Hulme, Stockport SK8
Salary: Up to £29,000 + BONUS

Are you confident on the phone, calm under pressure, and great at keeping people informed? Join a busy transport business as an Operations Coordinator. This permanent role is ideal if you enjoy being the key link between customers, drivers, and the Operations Team-helping day-to-day transport run smoothly and professionally.

What you'll be doing:
* Answering and placing calls with customers, drivers, and internal colleagues
* Updating and monitoring transport jobs and service information using internal computer systems
* Coordinating collections, deliveries, route updates, and overall job progress with drivers
* Delivering clear, timely delivery updates and communicating any operational changes
* Managing customer expectations when timings or requirements shift
* Supporting the team with day-to-day operational challenges, including troubleshooting and escalation where needed
* Keeping accurate records and notes in company systems
* Providing general administration and operational support

What you'll bring:
* A friendly, professional telephone manner and strong communication/listening skills
* The ability to negotiate practical solutions while staying calm and respectful
* Strong organisation and attention to detail, even in a fast-moving environment
* Comfort with learning and using computer systems quickly
* A positive, flexible, team-focused attitude (previous transport/logistics or customer service experience is a plus)

Additional information:
* Working hours: 08:30-17:00, Monday to Friday (30-minute lunch break)
* Start: Immediate start available

Working in serviced modern offices with gym and showers onsite!

If you're ready for a permanent role where your communication makes a real difference, we'd love to hear from you-apply today.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy