Operations Controller

Description:

The Operations Controller will be working closely with the Operations Manager, Field and Gatwick based service Technicians and their customers on daily basis. The Operations Controller will deal with incoming communications in the office and will ensure calls queries are dealt with promptly. Proactively issuing jobs to field engineers in line with customers' demands.

Base location: Gatwick Airport.

Key responsibilities will include:
· Ensuring timely completion of breakdown requests.
· Ensuring the customers are updated at all times.
· Ensuring the engineers time is used effectively.
· Working closely with administration colleagues to maintain accurate customer data.
· Preparing customer quotations and obtaining purchase orders prior commencing work .
· Sourcing of parts or technical requirements where required.
· Providing friendly and courteous customer service.
· Initiating and maintaining ongoing open communications with Vendors, Contact Centres.
· Working closely with internal departments to verify, escalate or correct information where necessary.
· Liaising with engineers and ensuring a smooth running of the operation.
· Managing open job logs.

Knowledge and skills
· Customer service background is essential.
· Being a professional customer interface and often first point of contact.
· Must be able to multitask and facilitate requirements using internal and external resources.
· Must be proficient using Microsoft Office and software.
· Ability to work in a team environment with flexible and adaptable approach.
· Excellent oral and written communication skills.

Desirable skills
· Supervisory experience in managing staff.
· Knowledge of ground service equipment in aviation sector or similar.
· Exposure to engineering background.
Job Type: Full-time Monday - Friday 8am-4pm office based