Operations Controller

Description:

Our client who is located in the Crawley area is looking for an operations controller working Mon-Fri week. Hours are 0830 to 17.30. Please Note:
Late Shift Rota: one day per week you will work a staggered shift from 12.00pm to 9.00pm
Weekend Rota: Applicant will cover a minimum of one weekend day per month , this will be paid as overtime
The Operations Controller is a hands-on, customer-facing operational role responsible for managing live logistics activity, including regular weekend coverage.
This position owns day-to-day operational delivery, absorbing routine and predictable weekend work and ensuring customers experience consistent, high-quality service outside standard office hours. You will work autonomously during your day, while remaining closely aligned with the wider operations team through clear handovers and communication.
Duties Include:
Coordinate Air, Road, and Sea freight movements to and from the UK, including cross-trade shipments, from booking to final delivery.
Monitor live shipments, proactively managing exceptions, delays, and escalations.
Maintain accurate job files and record all activity within the internal job management system.
Provide clear, structured handovers at the end of day where required.
Act as the primary operational contact for assigned customers during your shift.
Communicate clearly and confidently with customers, partners, airlines, shipping lines, hauliers, and internal teams.
Update customer track-and-trace portals and provide milestone updates via email or agreed reporting channels.
Skills & Experience
Proven experience in freight forwarding or logistics operations (air, road, and/or sea).
Strong customer-service mindset with confidence handling time-critical and high-pressure situations.
Excellent organisational and time-management skills.
High level of accuracy and attention to detail.
Strong written and verbal communication skills in English.
Competent user of Microsoft Office (Excel, Word, Outlook)