Operations Administrator

Description:

Do you have Operations Admin experience and looking for a fast paced, highly varied new challenge?

*Do you have a natural flair and passion for providing outstanding service to both internal and external customers?

*Would you like to work for a company that offers a friendly, collaborative, team working environment?

Then we have just the role for you!!!

Office Angels are collaborating exclusively with a fast paced and innovative team for a Permanent Operations Administrator. The role is perfect for someone who has proven experience in a similar role, is naturally IT savvy and is looking for a new challenge. Based in Auchtermuchty (being able to drive is advantageous as this is not in a common public transport route), salary up to £27,000 per annum depending on experience. The core hours are Monday - Friday, 8.30am-4.30pm. This is a fully office based role and non-negotiable so please don't apply if you require remote or hybrid working.

Role Overview

You will work alongside five other Help Desk Administrators to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in a similar role, ideally facilities help desk role, be tech savvy and will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress.

Duties include:

First point of contact for incoming telephone calls. Accurately process enquiries, resolving queries where possible
Schedule contractor visits with clients (often emergency call outs)
Liaise with contractors, client representatives, and the full team including engineers
Ensure Contractors are aware of outstanding issues and deal with them in a timely manner
Ensure Clients are updated with progress of works
Liaise with Sales team to allocate engineers to projects, potentially assisting with typing up and following up quotes
Consistently update the Field Management and Tracking systems
Organise accommodation and transport (ferries/flights) for engineering team
Provide excellent customer service and maintain strong working relationships with clients
Take inventory and order office supplies as neededThe key skills needed to be a real success in this role are:

Ability to be extremely organised, multitask and understand business critical priorities is a must
Must be well organised and familiar with MS Office programs as well as being able to pick up systems with ease - multiple operating systems will be used simultaneously in this role
Similar experience in previous roles preferred however full training will be given
This is an incredibly fast paced role therefore having the ability to work under pressure is paramount
Good geographical knowledge of Scotland as the engineers need to be posted across the country with minimum wait times/disruption to clients

This role is immediately available so please reach out to (url removed) ASAP or call the branch on (phone number removed) for further information. We anticipate a high volume of applicants for this role, we regret we may not be able to respond to all applicants individually.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website