Operations Administrator

Description:

Operations Administrator 

Leyland, PR25

Salary: Competitive dependent on experience

We are looking for an Operations Administrator to work within our busy office. You will assist with any day-to-day administration needs of the departments within the business.

You will work within the Operations Department to ensure all administration tasks are completed in a timely and accurate manner. It is essential that you provide excellent customer service which meets and exceeds customer expectations.

Role Responsibilities

To be responsible for liaising with all relevant departments to resolve customer queries, including liaising with external suppliers and internal departments to identify resolution of customer queries.
To deal with trade personnel, both employed trade and sub-contractor trade queries and to develop excellent working relationships with external and internal stakeholders including customers and subcontractors.
To respond to email and telephone communication in a timely and efficient manner and to provide regular communication with customers to ensure they are provided with high quality service.
To be responsible for the escalation of complex customer service/installation queries to Senior members of the team or Project Managers.
To obtain and evaluate all relevant information to handle product and service enquiries in accordance with the company guidelines.
To maintain and update any relevant spreadsheets of information.
To produce timely and accurate reports as requested.
To undertake general scanning and filing duties.
Person Attributes

A positive “can do” attitude with the ability to work under pressure and meet deadlines.
Must be competent in answering incoming calls, making calls, and providing call backs, if required.
Attention to details and the ability to notice errors is a must.
Excellent IT Literacy (Excel/Outlook/Word), working at an intermediate to a high standard is essential.
Excellent organisational skills.
A highly competent individual, with excellent efficiency in handling administrative tasks.
A strong communicator with the ability to demonstrate excellent written and verbal communication skills, and able to apply a calm and professional manner.
Excellent numeracy skills.
The ability to demonstrate effective time management and prioritise tasks.
A strong desire for customer service with the ability to ensure customer expectations are exceeded whilst maintaining excellent customer relations.
Excellent problem-solving skills with the ability to identify a problem and provide a mutually beneficial solution.
The ability to challenge existing work practices, identify areas for improvement and implement new processes.
A willingness to undertake further training with the ability to implement learning into your daily work.
Strong team working skills with the ability to provide support to team members.
A strong sense of humour with the ability to manage and implement change.
Clearview Home Improvements are a leading home improvement company supplying Conservatories, Orangeries, Double Glazing Windows and UPVC doors in Cheshire, Lancashire, Staffordshire, Merseyside, and Greater Manchester.

It is vital you display professionalism, integrity and a strong work ethic, values which underpin Clearview’s Customer Journey.

INDLS