Operations Administrator

Description:

Main Duties and Tasks, in no particular order or preference:

* Maintain customer focus. Deal with customer enquiries and sort problems out.

* Maintain work quality and professionalism and represent the Company as it requires, at all times.

* Control costs.

* To carry out the Company’s operations administration for the Sales/Hire department.

* Be involved in the development and evolution of processes to improve administrative performance and quality of output.

* Example tasks:

* Produce Sales/Hire invoices and arrange transport and customer payments as necessary.

* Pack and arrange delivery of padlocks and shrouds.

* Liaise with customers/suppliers regarding issues with transport off or on customer site, missing accessories, broken doors, leaks etc, working to find a commercially sound resolution.

* Liaise with Depot to create/maintain sound processes for Sales jobs and releases.

* Deal with all invoice queries in collaboration with Purchase ledger.

* Assist in all administration duties required for month and year end.

* Accurately record all container stock movements and allocate to respective invoices.

* Update all Sales analysis and stock spreadsheets where necessary.

* For all areas of responsibility ensure all goods and services, from wherever and however supplied, are delivered professionally to the satisfaction of customers.

* Carry out any other duties if capable, as requested.

* Undertake required training.

Required skills and experience:

* Confident in all Microsoft packages and other Departmental software.

* Confidence in speaking to customers and suppliers on the phone.

* Accurate data entry and adherence to processes.

* Drive processes through but constantly seeking opportunities to improve them.

* Communication Skills

* Build and Maintaining customer and supplier relationships

Experience in a transport or plant hire environment would be preferrable