On-Train Conductor - Edinburgh

Description:

We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be.

This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best talent and provide their people with a safe and inclusive place to truly thrive at work.

They are dedicated to helping to close the diversity gap across the rail industry and particularly welcome applications from young people, women, people from ethnically diverse backgrounds, LGBT+ people and people with a disability.

Supporting diversity and inclusion is a big part of who they are, they are not looking for people to fit into their culture but add to it. Proactively embracing diversity across the workforce.

Job Title: ON-TRAIN - CONDUCTOR
Location: Edinburgh Waverley

Salary: £37,198 per annum on completion of training & 5% individual commission. During training, which may last up to 6 months, the trainee salary is £22,828 per annum.

Training: Your initial training will be based in Glasgow and will include induction, customer service, commercial skills, conductor rules, first aid, fire safety, disability awareness and conflict management - it will be professionally delivered to give you all the tools to need to master this surprisingly varied and interesting job.

Contract: Permanent
Hours: FULL-TIME 35-hour week. 5 days per week. Various shifts & weekend working.
Monday - Sunday earliest start time 04.19 latest finishing time 01.00 hours.

Job Description:

* Safety in the rail industry is paramount and in the role of conductor you are responsible for the safety of customers on board our trains.
* You will carry our regular operational checks on train and at intermediate stations, you will also deal with any unexpected and/or emergency situations as they arise.
* Conductors patrol the train and are on hand to provide customers with information and support relating to their journey.
* They will help customers who may need special attention or assistance.
* They also ensure that all customers have valid travel tickets via full ticket checks and issuing tickets where necessary, handle cash and process payment card transactions.
* They are responsible for communicating customer safety and journey information via regular public address announcements.
* This role will involve assisting passengers with disabilities to board and alight trains and could involve the use of a portable ramp which weighs up to 15kg, the portable ramp may be required to be carried the full length of a train.

Skills Required:

* We are looking for a clear and confident communicator with excellent problem solving and team working skills, coupled with the ability to work well under pressure, and to think on your feet, particularly in disruptive situations.
* We can't stress enough how important it is that you are a "people person" who can manage all kinds of situations constructively.
* This role is about delivering quality customer service and thinking clearly on your feet.
* Act with integrity at, all times, to provide helpful solutions to passengers and staff.
* To be successful in this role you will demonstrate a commitment to exceeding customer expectations, have total confidence and ability to deal with conflict situations constructively, be a real team player and highly proactive.
* Your excellent communication skills will be evident, as will the ability to work alone when required and be able to demonstrate individual initiative when required.

You will be rewarded for your contribution with a competitive benefits package that includes:

* Contributory Final Salary Pension scheme
* Free and reduced rate rail travel for you and your family, where applicable.
* Generous holiday allowance
* 5% individual commission
* Hapi benefits package

Selection process: Microsoft Teams Interview and Selected candidates will be invited to sit online assessment & attend classroom assessment. If successful, the next stage will be interview. The final stage for successful candidates will be a medical examination and drugs/alcohol screening.

Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period.

Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people