Details:
- Salary: £28,000 - 30,000 - Annum
- Location: Gloucester
- Date: 4 weeks ago
Description:
Onsite Support Engineer
Location: Gloucester
Pay Range/details: £28,000 - £30,000
Permanent
The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our clients sites. The role also involves assisting with and implementing projects.
Key Responsibilities – Onsite Support Engineer
Provide onsite IT support at client sites
Build and configure client hardware and software to be used at client sites
Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all clients when on their sites
Correctly log and update tickets with the required information relating to support requests
Manage ticket priority, category, and client updates for tickets in related work queues
Manage own ticket queue and work schedule in an efficient manner
Manage, monitor, and maintain server and workstation monitoring platform daily
Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages
Raise hardware failures as critical P1 priority and raise outages as critical P1 priority
Assist on Project work and Projects run from the Service Desk
Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes
Ensure that time is logged correctly against tickets and is updated accurately and promptly
Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner
Provide pre-sales support to clients and highlight sales opportunities to Account Manager
To be a member of the Out Of Hours On Call team on a rota basis
Qualifications & Requirements – Onsite Support Engineer
Good knowledge of MS products, Office 365, SharePoint, firewall technologies, networking concepts
Good working knowledge of IT hardware – Servers, Firewalls, switches, routers, PCs, mobile devices
Excellent attention to detail, sound problem-solving skills and analytical thinking
Proven experience working in an IT support environment covering several different technical areas
English Language (written and verbal) to a GCSE level or equivalent
Able to demonstrate good communication skills, written, over the phone and face to face
Good customer service skills and experience in providing customer service
At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar
Full driving licence
What we can offer – Onsite Support Engineer
25 days holiday plus BH’s with the opportunity to buy or sell up to an additional 5 days
Salary Exchange Pension Scheme
Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more
Life Insurance- 4 times annual salary
Employee Assistance Programme including mental health support, legal, financial advice and access to own Mental Health First Aid team
Access to 24/7 GP helpline and online GP surgery
For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
Candidates who are currently a Support engineer, computer support engineer, 2nd line IT engineer, IT helpdesk engineer, or support technician may be suitable for this position
For details of other opportunities available within your chosen field please visit our website (url removed)
Omega Resource Group is acting as an Employment Business in relation to this vacancy