Office Manager

Description:

Office Manager
This role is in our Head Office supporting our Franchise Team
Office Manager - The Role:
We are looking for a highly organised and driven person to join our Head Office team as the Business Support Manager.
You can expect to work on various impactful projects and help continue to make The Wheel Specialist a great place to work. You will be working closely with the directors of the company to help make their life easier along with facilitating with the day-to-day requirements of our Head Office Franchisors operations and development of the franchisee’s success. This role is truly varied with no two days the same.
We are projecting significant expansion within the next 2 years and are looking for someone who would relish being fundamental to that growth, as well as someone who is passionate about helping our stakeholders whenever needed whilst we grow from 22 branches to 35.
Office Manager - What you will do:
Be responsible for leading and co-ordinating the day to day running of the administration of Head Office liaising with the support and management staff, franchisees, and suppliers.
Acts as key interface between the franchisees’, brand, operational and other functional contacts.
Work with the franchisees to assist and motivate with their business growth and development, increasing franchisees sales and profitability by identifying opportunities for sales growth, operational efficiency, compliance, and customer care. Secure commitment from the franchisee to execute the identified solutions. You will play a pivotal role in ensuring the success of our existing franchisees.
Administration, organisation and implementation of key tasks such as new franchise contracts, business reviews, renewals.
Adhere to and develop process for the day-to-day operations to ensure easier for all whilst ensure compliance with our brand and business model.
Achieve results by constantly building relationships with franchisees and the support centre team, whilst coaching and mentoring those around them on all things ‘Franchise’.
Be a key face of The Wheel Specialist, by welcoming guests to our office and network and ensuring they have a good experience
Ad-hoc assisting with personal tasks for the directors. People team administration where needed, ie, assisting with onboarding new joiners and making them feel welcome, internal events and other projects.
Office Manager - Who you are:
Desirable Qualifications
* Degree in business, management, or a related field.
* Ideally minimum of 3 years’ experience in franchise management or a related role.
* Proven track record of successful franchise or business development and growth.
* Excellent communication, and leadership skills.
* Ability to work independently and manage multiple priorities effectively.
Desirable Personal Skills
* High level of organisation, with excellent attention to detail
* An approachable people person with a good energy about life
* Strong personal presentation and public speaking abilities
* Strong verbal and written communication skills
* Self-motivated & adaptable
* Creative problem-solving skills
* Strong technology / computer skills
* A little bit of a process nerd, we like a to dot the i`s and cross the t’s at Head Office!
* Someone with discretion & the understanding of private and confidential matters
* Eligible to live & work in the UK
* Able to work in the office minimum 4 days per week
The Perks
* Flexibility to work from home one day a week after 4 months
* Annual bonus structure based on performance after one years’ service
* Annual Personal Development allowance
* A lovely office in a beautiful setting
* Enjoy a plentiful supply of free fruit, snacks, and drinks
* 24 days holiday a year, excluding bank holidays
* Annual bonus structure based on performance after one years’ service
Office manager - Salary
* c £35-40k commensurate with experience, final package to be discussed at interview