Details:
- Salary: £30,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: North West
- Date: 1 day ago
Description:
Office & Customer Service Manager
Location:
Head Office
Salary:
£30,000 – £40,000 per annum (dependent on experience)
Employment Type:
Full-Time, Permanent
About the Client
KBB Recruitment are representing a well-established and growing interiors business with a strong reputation for delivering exceptional products and customer service. This is an exciting opportunity to join a dynamic organisation where customer experience is at the heart of everything they do, offering long-term career progression and the chance to make a real impact on business operations.
About the Role
This role offers the successful candidate the opportunity to oversee the day-to-day operation of the customer service and office functions, ensuring excellent communication and service standards throughout the customer journey. You will play a key role in supporting internal departments, leading office-based teams, and driving continuous improvements across customer service and administrative processes.
Key Responsibilities
Customer Service
Manage the customer service function and ensure excellent levels of customer care.
Handle escalated customer enquiries and complaints professionally and efficiently.
Monitor customer communication throughout the customer journey.
Work closely with Sales, Surveying, Production, Delivery, and Installation teams to resolve customer issues.
Identify trends and recurring issues and implement improvements.
Maintain high levels of customer satisfaction and service standards.
Office Management
Oversee the day-to-day running of the office.
Manage and support office-based staff.
Review workloads and ensure tasks are completed within agreed timescales.
Develop and improve office processes and procedures.
Produce reports and performance information for management.
Assist with recruitment, onboarding, and training of office personnel where required.
Team Leadership
Lead, motivate, and develop the customer service and administration teams.
Conduct regular team meetings and performance reviews.
Ensure team members are trained and supported in their roles.
Promote a positive and professional working environment.
Requirements / Skills
Previous experience managing a customer service or office-based team.
Strong organisational and time management skills.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and work effectively under pressure.
Experience handling customer complaints and conflict resolution.
Good IT skills, including Microsoft Office.
Strong attention to detail and problem-solving ability.
Personal Attributes
Professional, approachable, and customer-focused.
Positive attitude with a commitment to delivering excellent service.
Strong leadership and decision-making capabilities.
Ability to work independently and collaboratively as part of a team.
Highly organised with exceptional attention to detail.
What’s on Offer
Competitive salary of £30,000 – £40,000 per annum, depending on experience.
Supportive and collaborative working environment.
Opportunity to influence and improve business processes.
Ongoing training and professional development.
Long-term career progression opportunities within a growing business.
The chance to lead and develop a key function within the organisation.
How to Apply
To apply, please send your CV and a brief covering note to
or contact Amber on (phone number removed).
KBB Recruitment are acting as the employment agency for this position