Office Administrator

Description:

Job Title:                       Office Administrator  
Location:                       Lewes   
Employment Type:          Permanent

Main Purpose of Job
Due to significant growth in our clients business they are searching for an additional team member for our finance and office administration team. Reporting directly to the Assistant Finance Manager, the Administrative Assistant will support the wider team in the day-to-day running of the sales administration function and the general office.
 
Role and Responsibilities
The Office Administrator will cover all sales, order and general office administration functions including
  
Order Processing

Data input and processing to sales order database (SAP)
Produce order acknowledgements and send to customer (SAP)
Assist in the completion of shipping related documentation including Letter of Credit, export licence applications, EUR1 etc.
Liaise with all other departments – manufacturing, purchasing, shipping, accounts, etc   
Customer Support

Provide support to sales specialists as and when required
Handle routine enquiries from customers relating to sales and service.
Deal with UK and International Distributors by telephone and e-mail
Maintain Distributor, OEM and Customer contact details on SAP
Involvement with all relevant marketing and promotional activities
Provide necessary liaison with customers and service personnel as required
Keep accurate records and updating database (SAP including CRM)   
Office Administration

Answer the telephone, screening and directing calls and answering intercom
Order office fruit and business lunches
Coordination of meetings
Book training and training venues
Organise equipment maintenance checks
Assist Business Support Manager with general administration tasks
Ensure office is stocked with necessary supplies
Develop, review and improve administrative systems, policies and procedures
Assist with recruitment: arranging interviews, liaising with hiring managers and recruitment agencies, producing offer packs, updating personnel files.
Organise office parties and other social events The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by
your changing role within the organisation and the overall business objectives of the organisation.
  
Performance Measurement

Ability to meet customer expectations and to maintain our values
Ability to ensure that all established administrative routines and records are accurate and up to date
Personal time management and attendance
Manage customer expectations and escalate any issues that may arise   
Qualifications and Education Requirements

Educated to GCSE Level   
Required Experience and Skills

Thorough knowledge of MS Office Suite including Word, Excel, Outlook
Ability to compose email and letter text in concise and literate manner
Confident telephone manner   
Preferred Experience and Skills

Previously worked as an administrator in a sales office dealing with international shipping
Knowledge of Export/IPR/Customs procedures
General working knowledge of SAP will be beneficial   

TPA are a specialist recruitment agency recruiting on behalf of our client.
If you think you are a close fit for this position, please do apply and we will also register you for any upcoming positions that may be suitable