Details:
- Salary: £30,000 - 35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Ealing Greater London
- Date: 4 days ago
Description:
Office Administrator – Glazing Industry
Location: West London (Office-based)
Salary: £30,000–£35,000 per annum + Annual Performance Bonus
Hours: Monday to Friday, 08:30–17:30 (1-hour break)
DC Solutions Services is recruiting on behalf of a long-standing client for an organised and proactive Office Administrator to support logistics, procurement, stock management and after-sales operations.This is a varied office administration role within the glazing industry, offering the opportunity to work across several departments and take responsibility for important day-to-day operations.The ideal candidate will have strong administrative skills, excellent attention to detail and the ability to manage multiple tasks independently. Previous experience in logistics, procurement or after-sales support is beneficial, while technical knowledge of glazing products, glass, aluminium windows and doors, or installation processes would be a significant advantage.
The Role
Office Administration & Logistics
* Coordinate deliveries, collections and schedules with suppliers, fitters and internal teams.
* Provide daily office administration support to the Operations Manager.
* Maintain accurate records relating to deliveries, stock, projects and installations.
* Prepare documentation and ensure information is saved and organised correctly.
* Liaise with customers, suppliers and installation teams to ensure smooth daily operations.
* Support logistics planning and resolve administrative issues as they arise.
Procurement & Stock Management
* Raise purchase orders and place stock orders as required.
* Monitor stock levels and maintain accurate stock records.
* Prepare monthly stock schedules and procurement reports.
* Communicate with suppliers regarding orders, availability and delivery schedules.
* Support procurement administration and help ensure materials are available when required.
After Sales & Glazing Support
* Act as the first point of contact for after-sales queries from customers.
* Gather detailed information, photographs and videos to help assess reported issues.
* Log, monitor and follow up on after-sales cases, arranging site visits where necessary.
* Liaise with fitters, customers, suppliers and internal teams to help resolve installation-related issues.
* Organise site photographs and obtain job sign-offs from fitters or clients.
* Prepare monthly after-sales reports for management.
* Prepare and issue project documentation, including operation and maintenance (O&M) manuals and warranties, following installations.
An understanding of glazing products, glass, aluminium windows and doors, and common installation issues will be particularly useful when handling technical queries and coordinating after-sales support.
Reporting & General Administration
* Prepare monthly reports covering stock, logistics and after-sales activities.
* Complete accurate data entry and maintain records across company systems.
* Use Microsoft Excel, Outlook and Word for daily office administration.
* Provide general administrative and operational support across the business.
* Work closely with the Operations Manager while managing responsibilities independently.
What We're Looking For
* Previous experience in office administration, office support or a similar administrative role.
* Strong organisational skills and the ability to prioritise competing tasks.
* Excellent attention to detail and accurate record-keeping.
* Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.
* Confident communication skills when dealing with customers, suppliers and colleagues.
* A proactive approach and the ability to work independently without close supervision.
* Experience in logistics, procurement, stock control or after-sales support would be beneficial