Office Administrator

Description:

Office Administrator / Customer Service

Office Administrator / Customer Service. An Aldershot based electronic repair firm and looking for an Office Administrator / Customer Service person to join the team. The Office Administrator / Customer Service will be a detail oriented Office Administrator with a strong focus on customer care and will oversee office operations and support the seamless flow of work. This role is a varied role encompassing both general office duties and customer care responsibilities.

The Office Administrator / Customer Service key responsibilities:

General Office Duties:

Answer and direct phone calls, providing information and assistance to callers (Customers and suppliers).
Manage the flow and process of work orders, ensuring efficient allocation of resources and timely completion of tasks.
Assist in the organization and filing of documents, contracts, and records.
Handle data entry tasks and maintain accurate records.
Coordinate and schedule deliveries.
Provide administrative support to the team as needed.

Customer Care:

Provide exceptional customer service by promptly addressing inquiries, concerns, and service requests via phone, email, and in person.
Maintain a professional and helpful demeanour when assisting customers, ensuring a positive customer experience.
Effectively communicate repair status, timelines, and relevant information to customers.
Verifying that customers' account status is in compliance and that payments have been received before releasing goods.
Handle customer feedback and concerns, resolving issues promptly to maintain customer satisfaction.
Keep accurate records of customer interactions and requests for future reference.
During times of reduced staffing, have the capability to conduct deliveries and collections for local customers as required, using a company vehicle.

Invoicing and Financial Administration:

Generate and manage invoices for repair services, ensuring accuracy and completeness.
Verify that all invoices are compliant with legal requirements and company policies.
Coordinate with the accounting department to reconcile payments and outstanding balances.
Assist in the collection of outstanding payments and follow up on unpaid invoices.
Maintain organized financial records for easy retrieval and auditing purposes.

Skills and Experience Required - Essential

Proven experience as an Office Administrator or in a similar administrative role.
Excellent communication and customer service skills to provide exceptional customer care.
Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and invoicing software.
Excellent organisational and time management skills, with the ability to multitask effectively
Strong attention to detail and accuracy in data entry.
Ability to multitask and prioritize tasks effectively.
Knowledge of legal requirements related to invoicing and purchasing is a plus
Ability to work independently and as part of a team.
High level of professionalism and confidentiality when handling sensitive information.
Driving License
Educated to GCSE level or equivalent

The Office Administrator / Customer Service salary is £27k, working 8:30-17:00 Monday to Friday

Proactive People is an employment business and agency