Details:
- Salary: £27,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Newport WLS NP20 1DY
- Date: 6 days ago
Description:
Multilingual Insurance Operations Advisor
Norwegian & Nordic Markets
Location: Newport (Remote candidates considered)
Salary: £27,000+ depending on experience
Looking for a role where your language skills can make a real difference?
Want to build a long term career supporting customers across the Nordic market within a growing and supportive team?
An exciting opportunity for a multilingual customer service professional to join a growing insurance operations team supporting customers across the Nordic region. This role combines customer service, administration and claims support, with full training provided for candidates looking to develop a career within insurance and claims handling.
Key Responsibilities:
Insurance Operations
Provide professional support to customers and stakeholders via telephone, email and other communication channels.
Support customers across Norwegian and wider Nordic markets.
Maintain accurate customer, insurance and case records.
Build strong relationships with customers, insurers, brokers and suppliers.
Manage workloads effectively to meet service levels and deadlines.
Assist with process improvements and continuous improvement initiatives.
Support colleagues and contribute to a collaborative team environment.
Claims Support
Manage claims from initial notification through to settlement.
Investigate and assess claims, gathering relevant information and documentation.
Keep customers informed throughout the claims process.
Liaise with insurers, suppliers and external stakeholders to progress claims.
Identify recovery opportunities where appropriate.
Ensure claims are handled accurately and in line with regulatory requirements.
Escalate complex cases when necessary.
Skills & Experience
Essential
Fluent spoken and written English and Norwegian.
Previous customer service or call centre experience.
Excellent communication and relationship building skills.
Strong attention to detail and organisational skills.
Ability to manage multiple tasks and priorities.
Confident handling customer enquiries and complaints.
Strong problem solving and analytical skills.
Ability to work independently and as part of a team.
Desirable
Fluency in Swedish, Danish or Finnish.
Previous experience within insurance, financial services or another regulated environment.
Claims handling experience. Full training can be provided.
Benefits
Full training and ongoing development.
Career progression opportunities within insurance and claims.
Exposure to international markets.
Supportive and collaborative working environment.
If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.
At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
THOMAS Professional is acting as an agency on behalf of the client for this position.
THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
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