Night Support Worker

Description:

Night Support Worker (Homelessness)

LOCATION:   Worthing, West Sussex (roles also available in Brighton)
SALARY:        £26,797 per annum
DURATION:    Permanent
HOURS:          Full Time 37.5hrs a week (10:00pm – 08:30am 3/4 nights per week)

Day-to-day duties:

An opportunity has arisen for a Waking Nights Support Worker to work with a well-established homelessness charity.
The charity works closely with the local authority with the aim to end local homelessness. Offering a personalised approach to working with individuals to manage risk and reduce associated harm from substance use and multiple exclusion.
This service offers a high support residence in Worthing town centre. With options for tailored, specialist provision; onsite activity and multiagency support, this service is a genuine place of opportunity.
To provide a friendly and professional front-of-house welcome to residents, visitors, and staff, and ensure the building is safe, secure, quiet and welcoming.
Maximise the wellbeing of residents and visitors by ensuring adherence to health and safety protocols and house rules, all within the terms of tenancy agreements.
Assess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their development.
Record all incidents and accidents and share appropriately with the wider team, and, if necessary, the safeguarding team.
Regularly check the communal areas and address any instances of potential or actual anti-social behaviour promptly in conjunction with your colleagues.
Deal effectively with non-compliance issues, such as anti-social behaviour/damage, and de-escalate any instances of threatening, aggressive, or violent behaviour by using restorative practice.
Provide a professional and compassionate response at times of crisis and liaise promptly with emergency services and other members of staff e.g., ‘on-call’ manager, as required.
Report all issues in accordance with policy and procedures and complete an effective handover with day staff.
Welcome residents’ home and provide informal and responsive support so they can articulate their needs and respond appropriately detailing where you cannot provide a response what action you will take.
Ensure residents views, aspirations, concerns, and idea are sought so they can play an active role in influencing the services they receive.
Proactively promote the services on offer and ensure residents are encouraged to engage with those services.
Undertake a range of administration and housekeeping duties. This includes inputting data, assessment, reviews etc onto the client database, tidying communal areas, answering the telephone, and monitoring CCTV. Essentials:

An understanding of safeguarding and confidentiality issues.
A basic understanding of the support needs of vulnerable service users.
Experience of working in supported housing is desirable.   
For more information on this role please contact Nathan Jackson on (phone number removed) or apply with an up-to-date CV