Night Customer Service Representative

Description:

Night Customer Service Representative

Brighton

£13.20 per hour

Monday-Thursday | 6pm-1am

Organised, reliable and good under pressure?

This is a fantastic opportunity to join a growing produce wholesaler supplying some of the UK's best restaurants, chefs and hospitality businesses. Working closely with British growers and farms, this business prides itself on exceptional service, high-quality produce and doing things properly.

If you enjoy customer service, thrive in a fast-paced environment and like being the person who keeps everything running smoothly behind the scenes, this could be the role for you.

What's on offer?

£13.20 per hour
Monday-Thursday working pattern (6pm - 1am)
28 hours per week
Office-based role
Join a growing, ambitious business
Work alongside a close-knit and supportive team
Genuine responsibility from day one
Opportunity to work with some of the UK's leading restaurants and hospitality businessesWhat's the job?

You'll play a key role in ensuring customer orders are processed accurately and ready for the warehouse and delivery teams each night.

This role sits right at the centre of the evening operation, working closely with customer service, warehouse and delivery teams to make sure everything is organised before the overnight shift begins.

Day to day, you'll be:

Processing customer orders accurately and efficiently
Making order amendments when required
Checking delivery routes and ensuring customer information is correct
Booking third-party couriers when needed
Responding to customer queries and messages
Supporting chefs and hospitality customers with availability and delivery questions
Identifying and resolving issues before they become problems
Ensuring the warehouse and delivery teams receive a clear and accurate handover for the night aheadThis is a role where attention to detail is critical. A small mistake in the evening can affect what arrives in a restaurant kitchen the following morning.

What do I need?

Strong attention to detail
Confidence using computers and online systems
Excellent written and verbal communication skills
Ability to prioritise and stay organised during busy periods
A proactive approach to problem-solving
Comfort working independently as the evening progresses
A customer-focused mindsetExperience in customer service, hospitality, logistics, food wholesale, order processing or delivery operations would be beneficial, but it's not essential. The right attitude and willingness to learn are just as important.

What's next?

For an informal chat, please call Angus on (phone number removed), email (url removed), or send me a message on LinkedIn.

Don't worry if your CV isn't up to date - just send what you have, and we'll take it from there