NHS 111 Health Advisor

Description:

Connaught Resourcing are currently working with an established NHS 111 provider who serve a population of over 5 million people across Yorkshire and Humber.

With the support of Connaught Resourcing, they are looking to recruit Health Advisors within their NHS 111 Services on a full and part-time basis at their contact centres in Rotherham and Wakefield.

The Role:

Health Advisors for the NHS 111 service are the first point of contact for patients, patients' relatives and healthcare professionals when they call for urgent medical advice. By using NHS Pathways software to record patient details and basic clinical information, they assess their condition and ensure they are directed to the most appropriate healthcare professional or service.

Although full and part-time rotas are available you will need to dedicate yourself to a 11-week full-time training programme which you must have 100% attendance for.

Training programmes are currently scheduled for July and August.

We are currently recruiting for 24hr/wk and 30hr/wk contracts with overtime available.

You must be fully flexible regarding shifts, there is a requirement to work out of hours which includes some night work and three out of four weekends and six out of eight bank holidays.

Unsocial hours payments:

All time on Saturday (midnight to midnight) and any weekday after 8 pm and before 6 am:

Time plus 30%All time on Sundays and Public Holidays (midnight to midnight):

Time plus 60%Requirements:

Minimum of three GCSEs at grade 4 (grade C) or above equivalent including English or equivalent)
Experience in customer facing roles including care, call centre or customer service
Exceptional verbal and written communication skills
Possess a high degree of literacy and have the ability to record information accurately and correctly
Be able to learn new skills and receive feedback on your performance
Flexibility with working hours
Ability to use a computer and other related technology
Ability to deal with confidential/sensitive and distressing information.Benefits:

Unsocial hours payments
NHS Pension (if applicable)
Generous holiday allowance
Training and support for your continual professional development and progression
Blue Light cardIf you are interested in this position, please submit your CV to Maria at Connaught Resourcing as soon as possible.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures