Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Reading Berkshire
- Date: 2 weeks ago
Description:
Overview:
Responsibilities:
We are looking to recruit a highly service focused 2nd line technical support engineer to provide on-site support and maintain customer’s network infrastructure
****Would Consider a Trainee with some Network Fundamentals Skills ***
The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies.
On Site: Reading City Centre
Responsible for:
* 2nd / 3rd line technical support of LAN, WAN, Wi-Fi and Security networks.
* Fault finding through to resolution and customer satisfaction.
* Producing documentation, reports and diagrams plus record keeping.
* Technical installation, testing and support delivering data services.
* Experience in an ITSM toolset essential
* Service Desk support following ITIL processes.
* Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3.
* May require overtime when required for out-of-hours/project activity.
To succeed in the role, the following skills and attributes are key:
* Excellent customer service skills, including written and oral communication.
* Proven experience in a Networking/IT environment.
* Ability to work alone & within a team to provide the most effective method of service delivery.
* Pride in themselves and their work.
* Highly organized to meet strict deadlines and SLA’s.
* Analytical and detail conscious.
North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage