Network & Customer Service Technicians

Description:

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

Are you looking for a career in the South West, with endless opportunities for development? Do you want a job where you are solving problems and helping others?

About the role:

We currently have fantastic opportunities available for Water Network Technicians to join our team based in Exeter. You will join us on a Permanent Full-Time basis, and in return, you will receive a competitive salary of £26,926.32 - £33,950.44 per annum, plus excellent benefits (pay award pending).

Do you like working out in the field and dealing with customers? In this role you will be responsible for managing network operations 24/7, ensuring we deliver a safe and continuous high-quality supply to our customers.

What you'll be doing:

- Day to day operation of the water distribution network system while providing excellent customer services

- Understanding and putting into practice hydraulic principles to support a calm network

- Taking responsibility for your own safety and the safety of everyone around you

- Effectively using work management tools to raise network repair jobs to our partners and provide timely and accurate feedback

- Understanding your actions may have an impact on the environment and what you must do to mitigate this impact

- To assist the maintenance team in activities, and ensure these can be undertaken with minimum impact on the network and the customer

- You will be the point of contact for resolving incidents providing advice and dealing with issues, such as Supply Interruptions

- Routinely inspecting the important assets, which include the mains network, booster stations and service reservoirs

- Work independently in and out of normal working hours – standby work is essential

What we are looking for:

- Experience of working within a water supply environment is desirable

- Good organisational skills, self motivation and the ability to prioritise workload

- Excellent communication skills, both oral and written

- A minimum of a GCSE Grade C or equivalent in English and Maths

- A full clean driving licence

- The ability to work within our Homesafe Policy

What's in it for you:

At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:

- Generous holiday allowance plus bank holidays

- Buy or sell annual leave to offer you extra flexibility

- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme

- We offer free car parking at the majority of our sites

- Take up to 26 weeks’ additional maternity leave

- Share your parental leave and split your time off to care for your child how you choose

- Invest in Pennon Group plc through our employee share schemes

- We support our people by offering a free, confidential Employee Assistance Programme

- Look after your wellbeing with our Champion Health support platform

- Enjoy free eye tests and discounts on frames and lenses at Specsavers

- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox

- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more

- A discretionary Bonus

- Competitive Contributory Pension

- And plenty more