Network Analyst

Description:

Network Analyst

Salary: £34,253 to £40,298 (dependent on experience)
Contract type: Permanent
Hours: Full-Time
Location: Poole, Dorset, England
Location description: Hybrid working arrangement between home and Poole, as required for the role. Occasional travel to remote sites will be expected, therefore a full UK driving license is required
Interview date: w/c 1st July
Closing Date:  23-06-2024
Reference: 17576

About us

From frontline operations at sea to our sophisticated fundraising operation, it's what the RNLI does that makes it such a unique organisation. And sitting right at the heart of it are our Networks & Telephony. They are absolutely business critical - and you'll be key to their operation.

The Benefits

- Salary of £34,253 to £40,298 (dependent on experience)
- 26 days’ annual leave (plus Bank Holiday days)
- Outstanding pension scheme (contributions of up to 16% of basic salary)
- Life Insurance
- Health and dental cash plan option

About the role

You will be part of the friendly, collaborative Network team providing administration and maintenance of the on-premise and Cloud Networks. Your day will primarily consist of providing remote support, based around routing protocols and connectivity faults. As a Network Analyst, you will undertake a fast-paced, technical role on a steep learning curve. It will be your responsibility to provide Networking & Telephony support and excellent customer service to our clients.

Some of your responsibilities will include:

- Use the ticketing system to log customer enquiries
- Proactively monitor for traps and alarms via our Network monitoring tools
- Troubleshooting and resolving Networking & Telephony faults in adherence to SLAs
- Being the escalation point for 1st and 2nd line support of faults and outages

About you

Knowledge and Experience required:

- Passion for working within the Networking & Telephony field.
- Ability to handle customer queries over the phone in a polite and professional way.
- We are looking for candidates that have either:
- Completed a relevant Networking degree.
- Achieved an industry-standard networking certification (CCNA).
- Experience working in a similar Service Desk IT/Network support role.

Desirable skills:

- Strong understanding of Networking fundamentals (routing, switching, TCP/IP, DNS).
- Understanding of routing and redundancy protocols (BGP, OSPF, VRRP, HSPR).
- Experience working within a Network Support environment.

If you are passionate about providing a positive contribution to saving lives at sea and influencing the future of the RNLI’s IT Networks, then we'd love to hear from you.

This post requires a valid driving licence.

Safeguarding

The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk.  We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment or exploitation.  The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One