Neighbourhood Sheltered Officer

Description:

We recruiting for Neighbourhood Officers to work in the Birmingham area

Job Purpose

To assist the Housing Officer to deliver a consistent, excellent, reliable, customer focused Housing Management undertaking the full range of housing management duties which may vary according to the size and profile of the area.

Using prevention, early intervention, education and enforcement approaches, will ensure the proper management of council tenancies in accordance with BCCs Tenancy Conditions and Management policy and related procedures and in compliance with all relevant legislation, regulatory codes, guidance and professional practice

Will contribute and help deliver where directed the provision of a multi-agency/partnership problem solving service around people, property, place, and sustaining tenancies

Required to work a 36.50 hour week with attendance on a time in lieu basis at meetings outside of normal office hours as and when required.

Place of work may change within the City to meet the needs of the service.

To be assigned, as part of a flexible and responsive housing service, to designated service areas, projects or issues according to the needs and priorities of the business

Core Duties & Responsibilities

Case manages and maintains accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems

Investigate and respond to complaints and enquiries within corporate standards and timescales.

Will assist the Housing Officer to prepare and present reports to internal and external audiences on the performance of the activities under your control and make recommendations on a course of action where appropriate.

Assist with the investigation and response to public liability claims, complaints and enquiries and provide reports to the housing officer using relevant case management systems.

Assist with the carrying out of surveys, site visits and inspections, collation of data and production and presentation of reports.

Undertake programmed and responsive tenancy visits to BCC properties as directed

You may be deployed to the street scene visiting role. In this role you will be working in neighbourhoods and engaging with tenants/citizens with a view to improving and maintaining clean and green neighbourhoods.

Will carry out activity that supports enforcement action.

Will attend meetings with customer groups to help assess the ongoing requirements of the housing service and determine appropriate actions to respond to findings.

Working with customers and staff, ensure the proper management of council tenancies in accordance with policy and in compliance with all relevant legislation, regulatory codes, guidance and professional practice and internal policy and procedures. Take appropriate action when tenancy conditions have been breached including, recognising and reporting potential housing fraud and act on outcomes/actions recommended by Birmingham Audit

Meet all relevant key performance indicators and individual targets and objectives

Assist residents by giving advice on Council services and signpost customers to the appropriate internal and external agencies ensuring that any safeguarding issues / concerns are reported accordingly and escalate concerns and issues to Housing Officers where this is appropriate.

Provide advice and assistance on all aspects of the housing service during customer interactions including face to face interviews, home visits, telephone calls, inline, email and written correspondence, social media, community meetings and council business meetings. Contribute to the production of regular newsletters, annual reports, and social media postings etc.

Inform residents on changes to welfare benefits to minimise their impact and provide sign posting and where appropriate, give general advice and guidance on welfare benefits, reform, budgeting and income maximisation to enable tenants to sustain their tenancy including known opportunities for upskilling and employment.

Participate with multi agency forums and where appropriate support the Housing Officer where Housing act as lead agency with regard to housing, environment, children and adult issues.

Be aware of and give information on the range of housing offers within the city to assist meeting housing needs such as new build provision, registered social housing and private rented sector activity, mutual exchange schemes and home options.

Ensure all work is carried out in compliance with the Data Protection Act and Human Rights Act and the Equalities Act

Respond to all telephone enquires in a polite and helpful manner following Birmingham City Council's telephone protocol.

Be aware of follow and implement BCC safeguarding policies and procedures

Ensure that all working practices, methods, materials, uniforms PPE and equipment conform to the requirements of current Health and Safety Legislation and appropriate safe working practices are implemented, Including identifying health and safety training needs for staff and services under your control.

Ensure information systems are updated with appropriate data to support performance monitoring and effective service delivery

Encourage and support resident participation and involvement in BCC activities in delivering a comprehensive landlord service

Specialist Responsibilities

In addition to the core generic requirements of this role, a number of specialist roles may be allocated by the Head of Service depending on individual skills and experience and business need. The specialist roles and responsibilities and knowledge, skills and experience requirements are summarised within the schedule accompanying this job description.

Person Specifications

Good written and verbal communication skills

Able to work as part of a team with a proactive, problem solving approach

Ability to use and interrogate IT equipment and able to use packages such as Microsoft Word, Excel, PowerPoint

Ability to sustain working partnership relationships within and across organisational boundaries including external providers.

An up to date knowledge and understanding of housing landlord and tenant policy and procedures where pertinent to the role

Understanding of and ability to comply with relevant legislation including health and safety and equality in service delivery, service provision and employment.

Ability to prioritise, implement and monitor work with conflicting priorities in line with targets and objectives in a pressurised environment

Ability to analyse data and report on findings to help inform service delivery

Ability to work with people in challenging circumstances and to maintain a calm and professional approach in difficult situations

Ability to supervise staff

Good case management, planning and organising skills

Ability to undertake risk assessments and implement/monitor safe working practice

Ability to identify health and safety risks and take appropriate action to remedy

If you are interested in this role please apply online with you current CV

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