Neighbourhood Officer

Description:

Our client, a leading Housing Association across the South of England is seeking a highly motivated and dedicated Neighbourhood Officer to cover a patch in North West London. This is a hybrid role, you will attend the office once a week. The Neighbourhood Officer will be responsible for managing mixed tenure properties, providing a first class customer service to tenants and leaseholders in relation to all tenancy management issues.

Key Responsibilities:

Develop and maintain strong relationships with local residents, community groups, and stakeholders to identify key issues and concerns in the neighbourhood.
Work collaboratively with partners and agencies to deliver effective neighbourhood plans and initiatives that meet the needs of the local community.
Support the delivery of local community engagement and consultation activities, including organising and facilitating meetings, events, and other outreach activities.
Ensure effective tenancy management through timely mutual exchange requests, successions and assignments. Carry out pre-void property inspections and tenancy audits as requested
Manage a caseload of neighbourhood issues, including ASB, providing advice and support to residents and stakeholders to help resolve issues and complaints.
Work with the service charge team validate service charge budgets
Monitor the local neighbourhood environment, reporting and responding to issues such as littering, fly-tipping, and anti-social behaviour.
Support the delivery of local projects and initiatives, working closely with other agencies, stakeholders and partners to ensure their successful delivery.Essential Skills and Experience:

Applicants must possess knowledge and experience of managing and resolving ASB and tenancy management casework within a housing association or local authority setting.
Your understanding of housing law and legislation and correct procedures will enable you to deliver seamless neighbourhood management services across your patch
Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with a range of stakeholders.
CIH Level 3 qualification or be willing to undertake a relevant qualification.
Good working knowledge of local government procedures and legislation relating to neighbourhood issues and community engagement.This is a temporary role, with an hourly rate of £26 - £28 an hour. If you are passionate about making a positive difference to local communities and have the relevant experience and skills, then please submit your CV as soon as possible