Details:
- Salary: £20.58 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: East London London
- Date: 1 week ago
Description:
Location: East London (Havering, Redbridge, Barking & Dagenham)
Contract: Temporary (up to 12 weeks)
Pay Rate: £20.58 per hour (£37,451 equivalent annual salary)
Working Pattern: Monday to Friday, 09:00 - 17:00
Location - Stratford, London (Hybrid)
About the Role
An exciting opportunity has arisen for three experienced housing professionals to join a busy Housing Management team as a Neighbourhood Housing Lead covering East London.
This role is ideal for customer-focused individuals who are passionate about delivering excellent resident services, building strong community relationships, and driving positive outcomes for residents.
As a Neighbourhood Housing Lead, you will manage a designated patch of approximately (Apply online only) homes, acting as the primary point of contact for residents and ensuring a consistent, high-quality housing management service.
Key Responsibilities
Support the Housing Management team in delivering a reliable, consistent, and customer-focused service.
Build positive relationships with residents and stakeholders.
Improve resident satisfaction and trust through proactive engagement.
Act as the main relationship holder for residents within your allocated patch.
Resolve tenancy and neighbourhood issues effectively and professionally.
Work collaboratively with internal and external partners to achieve positive outcomes for residents.
Manage a varied and complex caseload while meeting key deadlines and service standards.
About You
To be successful in this role, you will have:
Previous experience within housing management, neighbourhood services, tenancy management, or a similar role.
Strong communication and relationship-building skills.
Excellent problem-solving abilities and a proactive approach.
A positive, can-do attitude with a commitment to delivering excellent customer service.
The ability to manage competing priorities and work effectively under pressure.
Experience engaging with a diverse range of customers and stakeholders.
Strong organisational and time-management skills.
A full UK driving licence and access to a vehicle for business use.
Additional Information
The successful candidate will be required to obtain or hold a Basic Disclosure and Barring Service (DBS) certificate.
If you are passionate about delivering outstanding housing services and making a real difference to local communities, we would love to hear from you