Neighbourhood Caretaker

Description:

We are currently recruiting for Neighbourhood Caretakers to work across Birmingham.

Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy.
To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour.
You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs.
Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes.
Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer.
To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary.
Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager.
To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction.
You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation.
Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements:

A full driving licence is an essential requirement
Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities
Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers)
Attendance at meetings outside normal working hours, as necessary
Excellent inter-personal and communication skills in both verbal and written form
Ability to work as part of a team and on own initiative
Excellent customer care skills
Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV.

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Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers