Neighborhood Services Manager

Description:

Neighborhood Services Manager

X2 Positions available (North and South Manchester)

3 Month Contract (Possibility to extend)

£21.55 p/h

You will be the key contact for all customers in a defined patch and directly deliver a comprehensive and

responsive housing management services, with the aim of supporting customers to resolve issues   You

will also undertake neighborhood/estate/scheme management being present in neighborhoods and using

all available resources with the objective of achieving sustainability while encouraging customers to act

for themselves.

We have two positions available to be a key member of the Neighborhoods team, both will be Manchester however one will cover North Manchester(Cheetham hill)  and the other will be covering South Manchester (Stockport - Trafford)

What you'll be doing

Be present in our neighbourhoods, undertaking regular estate inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance

Handling tenancy-related queries in accordance with contractual requirements and company policies and the Service Delivery Framework.

Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.

Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with company policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of our customers and the wider community.

Working collaboratively with other agencies to deliver interventions where necessary in case management or for the prevention of anti-social behaviour.

Ensure the effective marketing of vacant homes in accordance with company policies and property  allocations that meet the needs of the customer and the business.

Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business, and including having proactive discussions to devise payment plans, coaching customers to identify solutions to account issues, supporting budgeting and taking court action as a last resort.

Ensure safeguarding concerns are dealt with promptly and in line with legal requirements and guidelines and appropriate action is taken.

To promote the organisations digital services; encouraging customers to utilise self-serve opportunities when appropriate

What you'll need

Either have or be working towards a housing qualification.

Experience of working in the housing sector and in a similar role.

Good working understanding of effective estate and tenancy management. Experience of delivering a range of tenancy management related services and being able to offer a proactive approach  in the identification of tenancy issues and resolution.

Experience  of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs.

Proven relationship builder with experience of effective collaborative working with external partners.

Ability to coach customers to  help them problem solve

Adaptable to use a range of  Customer relationship management software systems.

Proficient in the use of the full range of Microsoft Office applications.

Good written and verbal communication skills.

Organisation and ability to time-manage and prioritise work load in a hybrid environment.

Hold a full UK driving license and have access to a vehicle for use at work.

We are committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check

We are looking to move quickly to appoint for these roles so please apply or get in touch: 

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer