National Operations Support Manager

Description:

Job Reference: /RJ/09-04/1137/17

Job Title: National Operations Support Manager

Location: Ipswich

Salary : Competitive

Hours per week: Variable Shift Rota - 40 hours per week 

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

We are currently recruiting for a National Operations Support Manager to join our passionate and driven team based in Ipswich.  

Reporting to the Hotel Business Director, this role will oversee the management of all aspects of the hotel housekeeping cleaning contract within the regional portfolio. You are accountable for the performance of contracts across the regional portfolio. This includes ensuring managers and team services are performing effectively and in line with contractual obligations, KPI’s and SLA’s.

Benefits

Informal hybrid/flexible working arrangements
25 days holiday + bank holidays
Free fruit in our offices
Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
Wide range of retail discounts
Regular social and charity events are held in our offices
Get involved in charity events in the local community

Wellbeing

Discounted gym membership
Eye test £25 voucher and up to £100 towards glasses
Join our Cycle to Work scheme via salary sacrifice
Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
Access to internal Mental Health First Aiders

Career development and recognition

Immediate access to “Opportunity” our internal Learning and Development platform
Required professional membership fees paid for
Opportunity to win monthly Atalian Servest Superstar Awards
Long service awards

Key Responsibilities:

Lead operationally and commercially across the regional portfolio to ensure that contracted services perform to the highest standards, fulfil all contractual obligations.
Maintain and deliver the standard for safety, quality, time and cost control.
Guide, develop and implement OCS policies, procedures and systems to improve business operations.
Work collaboratively with internal and external stakeholders as well as with third party service providers to deliver effective services across the Hotel division.
Be a role model to provide guidance on the OCS Values (Trust, Respect, Unity, Empowerment). , develop and lead management team members.
Champion change across the region and collaborate with internal stakeholders and teams across the portfolio to ensure engagement to new ways of working.
Manage the development of operational plans by playing the leading role in all the development activities performed by the division, establishing and reviewing key strategic priorities and translating them into actionable and tangible plans.
Be accountable for bringing together crucial pieces of information such as strategic priorities, operational performance, innovations, regional events, markets, etc. from various internal and external sources in order to develop strategic options.

About You:

Applicants must have the right to work in the UK
Ability to take initiative, action proactively, address issues or opportunities without supervision, focus on desired results and accomplishments, demonstrate clear purpose, enthusiasm, and a "can-do" attitude.
Manage multiple projects and effectively prioritise tasks, responsibilities and goals.
Use goals to guide actions and create detailed action plans, organise and schedule teams and tasks effectively to meet goals.
Work co-operatively with others to accomplish business goals and objectives, ask others for their ideas and opinions, support team decisions and contribute to the team efforts.
Present ideas, concepts and information effectively and clearly. Actively listen and communicate comfortably with various audiences.
Ensure thorough effective team appraisals and development plans are constructed and formalised.
Provide accurate reporting of capability & performance management, absence/attendance & HR matters, to the Divisional Director.
Take full accountability for the implementation and delivery of contracts and its services across the regional portfolio.
Take ownership of financial and commercial oversight and control across the regional portfolio.
Report directly to the Divisional Director who will support guide and mentor your journey through effective business reviews to include budgets and expenditure for the regional portfolio.
Responsible for the reporting of a monthly detailed labour report for each hotel across the regional portfolio, capturing all additional costs incurred to be charged.
Play a leading role in industry and legislative initiatives which may enhance service delivery across the regional portfolio.
Make recommendations for discussion and consideration to external stakeholders.

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)

https://(url removed)/b/form/f3343c912a8643b69cfdc89dc2bbba8f