National Field Manager - Meter Reading Operations

Description:

IMServ is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

National Field Manager – Meter Reading Operations

Purpose of the job:

To lead and direct a team of Team Leaders and 3rd parties, in the management of a large meter reading operation, tasked with collecting data and carrying out service termination safety inspections, on a national basis.

Main assignments:

§ Understanding and driving performance of the team leaders to meet KPI’s in relation to customer experience, productivity, completion, and revenue targets.

§ Direct and manage the selection, recruitment ,and ongoing development of a highly effective national team.

§ Working with Key internal stakeholders, suppliers, and external end users to schedule the attendance of meter readers, in line with customer requirements, whilst ensuring that the workforce have their abilities optimised, with downtime minimised.

§ Responsible for National Forecasting Plans including ensuring the right number of SVAs are recruited to effectively cover the demand, with the right mix of skills.

§ Work closely with the scheduling teams (both outsourced and inhouse) to manage the allocation and booking of appointments.

§ Be the escalation point for issues arising including but not limited to customer complaints, requests for emergency appointments, arranging out of hours calls.

§ Ensure all staff are trained to required skill levels for safe and effective working.

§ Manage Holiday/Sickness to ensure it is within target levels, having no detrimental impact to the customer and the wider business.

§ Ensuring work is delivered to meet the standards IMServ set in both procedures and from a Health and Safety point of view.

§ Vehicles, stock, paperwork, and general administration including travel and hotel bookings are managed in line with quality and company procedures.

§ To audit field staff as needed and maintain documented work standards, arrange for any necessary training, and further development.

§ Management of cost centre - ensure all steps are taken to drive costs lower and build value into each project without compromising quality.

Technical Skills, Knowledge & Experience:

§ UK Utilities knowledge.

§ Proven team management experience on a national scale.

§ Proven experience of managing 3rd parties commercially and operationally

§ A full UK driving license.

§ High degree of commercial and financial awareness.

§ Able to analyze complex data for decision making

§ Knowledge of health and safety, and quality management.

§ Field Project management skills.

Skills & Attributes:

§ Strong, clear communication skills with good levels of written and spoken English.

§ Able to work in a complex environment with conflicting demands and to make clear and consistent decisions.

§ Anticipates issues and is pro-active in dealing with them.

§ Be capable of transporting stock and equipment to and from site.

§ Able to work in environments that require adherence to stringent safety rules.

§ Able to work under own initiative.

§ Mobile, able to travel distances and work away from home as needed.

§ Flexible approach to working hours.

Company benefits:

§ 28 days annual leave plus Bank Holidays (Pro Rata if applicable)

§ Annual leave Buy & Sell Scheme

§ Enhanced Salary Sacrifice Pension Contributions

§ Life Assurance up to 6 X Base Salary*

§ Subsidised Health cover*

§ Subsidised Dental Cover*

§ Contribution towards Eye Tests and Glasses

§ In Office & Out of Office Social Events

§ Retailer Discounts Platform

§ Employee Assistance Program

§ Wellbeing Centre

§ Car Salary Sacrifice Scheme*

§ Reward & Recognition

(*Length of service & T&Cs apply)

Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.

Diversity and inclusion have long been at the heart of of IMServ’s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.

These are the key drivers of our business, that our customers really look to us for.

(Please note that we reserve the right to close this position before the expiry date)