Motor Claims Handler

Description:

Motor Claims Handler

Burton on Trent

Up to £26,000 per annum (DOE)

Monday to Friday between the hours of 08:00 - 18:00 (37.5 hours per week)

Office based during the initial 4 week training period. After training the role will be hybrid with the requirement to be in the office 3 days per week between Mon-Fri

Permanent Opportunity

IMMEDIATE START AVAILABLE!

The Company:

Our client is located in modern offices based in Burton. They provide assistance and support when you need it most. With a modular approach to incident management, their fully integrated service is designed to remove complex processes and administrative burden providing first class customer service throughout, whilst ensuring that the overall cost of claims is controlled at all times.

They are now looking for an enthusiastic and customer service driven individual to join their team within the Claims department.

Benefits:

* Free onsite parking

* 28 days holiday allowance (including bank holidays)

* Your birthday off if on a weekday

* Death in service

* Company pension

* Internal training opportunities

* Career progression

Job Overview:

As a Motor Claims Handler you will be responsible for dealing with all aspects of motor claims. You will be required to negotiate settlements on all elements of third-party property damage claims, as well as dealing with all potential losses that arise on behalf of our clients who have suffered a loss as a result of an incident/accident. You will work closely with our clients in-house engineers and operations teams and will have a good eye for detail and any fraudulent indicators that need to be escalated and investigated.

You will manage a case load of claims from new notification to completion, including a full liability and fraud assessment. You will utilise our clients claims system ensuring accurate notes are made and diary management is up to date.

Job Responsibilities:

* Handling third party motor claims from claims notification through to claims settlement

* Carry out a full liability assessment on each claim

* Investigate all claims for possible fraud

* Investigate and monitor developments on all claims taking a pro-active approach

* Provide excellent customer service at all times to drivers and clients

* Ensure service level agreements are adhered to

Requirements:

* Min 1 years' experience working within motor claims is essential.

* Flexible working attitude, be able to work independently at home or in the office

* Good time management

* Knowledge of GTA and liability case law

* Strong negotiation skills

* Knowledge of CPR (Civil Procedure Rules) and its protocols is desired

* Excellent telephone manner and communication skills

* Excellent skills in negotiation to manage quantum and liability disputes

* Excellent attention to detail, grammar, punctuation and spelling

* IT knowledge required in Excel, Outlook, and Word as a minimum.

* Proactive approach to work and will work on own initiative

If you have not heard from us within 48 hours, then please assume you have been unsuccessful on this occasion.

This role is being advertised by Kenect Professional, which is a trading name of Kenect Recruitment who are acting as an Employment Agency regarding this vacancy