Motor Claims Handler

Description:

Role: Motor and Credit Hire Claims Handler

Term: Permanent

Location: Hybrid for 6 months (2 days per week in Manchester office), leading to Remote working following this

Sedgwick Resource Solutions are looking for experienced Motor claims handlers for a growing team who throughout their employment with Sedgwick, will be ‘loaned’ out to internal and external clients, and Sedgwick teams to offer their claims expertise.

This opportunity enables suitable candidates to enhance their current skillset, network with a diverse book of clients and develop their knowledge on variety of systems, whilst still be supported by your team.

Each assignment (typically lasting between 3- 12 months) will mean that no two days will ever be the same! A perfect opportunity for those wanting to grow within a business and open to exciting changes within their role!

Please note that the first assignment will be based Hybrid in a Manchester office 2 days per week. Following this 6 month assignment, the role will move to Remote working.

Key responsibilities include:

* Handling Motor claims from start to end

* Experience in handling the full credit hire process is desirable

* To respect client protocols and other matters of importance to the client when working on an assignment

* To deliver a high-quality service for clients and internal teams where required

* To achieve expected levels of productivity and quality as determined by the role and assignments concerned

* Handling complaints in line with FCA regulations

* To apply a flexible and open-minded approach, and being available to work on varied workstreams as determined by the business

* To uphold Sedgwick values when working on client assignments

* To be comfortable discussing outcomes and claims with the client and policy holders on a professional basis

Your Skills/Experience

* 1+ years in end to end claims handling within Motor/PI

* Negotiation skills

* Repair, capture, intervention, credit hire, 3rd party & property damage experience desirable

* Ability to deal with change e.g. using different systems, learning different policies and processes

* Proven customer service skills

* Flexible approach

* High levels of integrity and professional

* Ability to build and maintain lasting relationships with colleagues, clients and policyholders

What will you get for this role?

* Excellent healthcare scheme

* Reward and recognition scheme

* Paid qualifications and rewards on completion

* Access to E-learning and internal training schemes

* Access to internal vacancies with plenty of career progression available

* Pension scheme above the statutory minimum

* Holiday allowance of 25 days plus bank holidays

* Buy more holiday

* Death in service cover

* Health insurance

* Discounts on various products and services

* Employee assistance programme for employee wellbeing