Motor Claims Handler

Description:

Brook Street Recruitment is delighted to be working with our Belfast City Centre Client who are a Global Insurance Company, they are currently recruiting for an experienced Motor Claims Handler to join their expanding team

Responsibilities

Managing the customer`s motor claims journey
Negotiate Motor Insurance Claims - fleet haulage and marine transport
Excellent customer service experience and ability to manage motor claims
Provide input and advice to clients on claims progress, manage expectations and support needs.
Escalate claims to Account Executives or Senior Management in accordance with referral triggers.
Set up first advice and managing subsequent interactions with clients and insurers
Assist with the audit of client`s claims statistics and provision of summary reports and analysis.
Meet the agreed standards of service, volumes and performance levels, in line with KPIs.
Manager Full claims process, first notification to final settlement
Ensure all information is captured and inputted onto internal systems
Working with Motor / Third Party Property Damage Claims
Full Caseload Claims Management
Criteria:

Proven experience within Motor Claims, Fleet and some Liability Claims
Strong communication skills - verbal and written
Preferred to have CII Qualification or working towards it
Competent in Microsoft Office.Salary will depend on background and based on experience

Please send CV to Colleen Farquharson via the apply link