Mobile Car Park Operative – South Western Railway

Description:

Class 1 Personnel are currently recruiting on behalf of our client for a Mobile Car Park Operative from either Portsmouth or Southampton 

Monday - Friday 7am-15:00 

Objective of the Role
·         Enforces Local Parking Regulations
·         Resolves customer concerns
·         Undertake security patrols in the car parks
·         Deters crime and implements traffic control measures whilst maintaining the prescribed standards of quality, cleanliness and safety
·         To provide a high standard of customer service to all car park users
·         To represent APCOA in a professional manner at all times

Main Duties and Responsibilities
Financial
·         To ensure all vehicles have paid the appropriate charge.
Customers/Clients
·         Apply problem solving skills to resolve problems and answer customer questions with empathy and on a timely basis.
·         To undertake foot patrols of the car park.
·         To assist customers in distress or in need of other assistance.
·         To monitor activity on the car park and to deter any criminal activity.
·         To maintain good relations with all customers and internal and external stakeholders
People
·         Liaise with the Supervisor to recommend changes in order to avoid recurring problems.
·         To maintain good communications and consult regularly with the Supervisor and car park staff, seeking assistance and agreeing on actions to resolve outstanding issues.
Operational
·         Conduct security patrols in line with Client instructions ensuring that they are recorded.
·         Ensure procedures for issuing Penalty Notices is adhered to.
·         Maintain compliance with company policies on Health & Safety.
·         Follow up on recommended adjustments to ensure customer satisfaction.
·         To report identified criminal activity in accordance with company procedures.
·         To complete relevant documentation as appropriate.
·         To operate and clean parking control equipment as appropriate.
·         To regulate entry and exit of vehicles to and from car park.
·         To monitor the appearance of the designated car park, taking action to ensure that Company standards are achieved and maintained.
·         To check car parks for standards of cleanliness and take corrective action as appropriate.
·         To report evidence of substance abuse.
·         To collect and remove waste and refuse in accordance with company procedures.
·         To ensure Parking Enforcement is correctly reported and recorded.
·         To ensure all faults are reported and recorded following the correct procedure.
·         Carry out any other duties as designated by the Supervisor/Manager

Candidate profile, Skills, attributes and characteristics
 
Personal Attributes

Smart and Professional
Problem solving skills
Self motivated, pro-active nature
Approachable and able to work as a part of a team
Flexible in approach and able to absorb new ideas
Be able to prioritise and multi taskRelevant Skills

Numerate and literate
Customer service skillsQualifications

GSCE or equivalent in Maths & English preferred but not essential
SIA Licence preferred but not essentialIdeal background
·         Knowledge of parking industry and processes preferred but not essential
 
·         Clean driving licence essential and held for at least 1 year

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