Details:
- Salary: £11.44 - Hour
- Location: Portsmouth
- Date: 4 weeks ago
Description:
Class 1 Personnel are currently recruiting on behalf of our client for a Mobile Car Park Operative from either Portsmouth or Southampton
Monday - Friday 7am-15:00
Objective of the Role
· Enforces Local Parking Regulations
· Resolves customer concerns
· Undertake security patrols in the car parks
· Deters crime and implements traffic control measures whilst maintaining the prescribed standards of quality, cleanliness and safety
· To provide a high standard of customer service to all car park users
· To represent APCOA in a professional manner at all times
Main Duties and Responsibilities
Financial
· To ensure all vehicles have paid the appropriate charge.
Customers/Clients
· Apply problem solving skills to resolve problems and answer customer questions with empathy and on a timely basis.
· To undertake foot patrols of the car park.
· To assist customers in distress or in need of other assistance.
· To monitor activity on the car park and to deter any criminal activity.
· To maintain good relations with all customers and internal and external stakeholders
People
· Liaise with the Supervisor to recommend changes in order to avoid recurring problems.
· To maintain good communications and consult regularly with the Supervisor and car park staff, seeking assistance and agreeing on actions to resolve outstanding issues.
Operational
· Conduct security patrols in line with Client instructions ensuring that they are recorded.
· Ensure procedures for issuing Penalty Notices is adhered to.
· Maintain compliance with company policies on Health & Safety.
· Follow up on recommended adjustments to ensure customer satisfaction.
· To report identified criminal activity in accordance with company procedures.
· To complete relevant documentation as appropriate.
· To operate and clean parking control equipment as appropriate.
· To regulate entry and exit of vehicles to and from car park.
· To monitor the appearance of the designated car park, taking action to ensure that Company standards are achieved and maintained.
· To check car parks for standards of cleanliness and take corrective action as appropriate.
· To report evidence of substance abuse.
· To collect and remove waste and refuse in accordance with company procedures.
· To ensure Parking Enforcement is correctly reported and recorded.
· To ensure all faults are reported and recorded following the correct procedure.
· Carry out any other duties as designated by the Supervisor/Manager
Candidate profile, Skills, attributes and characteristics
Personal Attributes
Smart and Professional
Problem solving skills
Self motivated, pro-active nature
Approachable and able to work as a part of a team
Flexible in approach and able to absorb new ideas
Be able to prioritise and multi taskRelevant Skills
Numerate and literate
Customer service skillsQualifications
GSCE or equivalent in Maths & English preferred but not essential
SIA Licence preferred but not essentialIdeal background
· Knowledge of parking industry and processes preferred but not essential
· Clean driving licence essential and held for at least 1 year
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