Details:
- Salary: £45,000 - 55,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Nationwide
- Date: 3 days ago
Description:
SAP Support Specialist
Remote
Full-time | Permanent
Are you ready to make an impact in a global SAP environment? We are looking for an SAP Support Specialist with hands-on S/4HANA experience to join our dynamic support team. If you’re experienced in Finance, Procurement, Supply Chain, Logistics, or Manufacturing, and thrive in a support-driven organization, this role is for you.
What You’ll Do:
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Provide 2nd-level support for business users across SAP S/4HANA in the following areas: Finance (FI/CO), Supply Chain & Logistics (MM, SD, WM, Ariba), Manufacturing (PP, PM).
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Troubleshoot and resolve functional issues in SAP modules with a focus on user satisfaction and service levels.
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Work within an ITIL-aligned support organization, handling incidents, service requests, and change requests.
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Collaborate closely with global business process experts, consultants, and technical teams.
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Document solutions, perform root cause analysis, and support knowledge sharing within the team.
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Support or contribute to SAP Public Cloud rollouts and related integrations.
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Be comfortable learning and supporting other SAP modules as required.
What You Bring:
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Hands-on experience with SAP S/4HANA in a support or operations role – mandatory.
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Proficiency in at least two of the following functional areas: Finance (FI/CO), Supply Chain & Logistics (MM, SD, WM, Ariba), Manufacturing (PP, PM).
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Experience working in an SAP support team or shared service organization.
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Solid understanding of ITIL processes and incident management tools (e.g., ServiceNow, Jira, Remedy).
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Strong analytical and communication skills to liaise with both business and IT stakeholders.
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Good command of English.
Preferred / Nice to Have:
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Experience with SAP Public Cloud environments and BTP.
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Familiarity with other SAP tools and solutions such as SAP Ariba (Procurement), SAP Concur (Travel & Expenses), SAP Integrated Product Development (IPD), SAP Central Invoice Management (CIM), and SAP Cloud ALM (Application Lifecycle Management).
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ITIL Foundation certification.
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Relevant SAP certifications.
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Exposure to SAP Fiori apps, roles, and authorisations