Mental Health Administrator

Description:

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 13 million lives, in their search to add an Administrator to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees and their family members.

The Role

You will be a clinical administrative, who is focused on ensuring high levels of professionalism whilst working 'behind the scenes' of a clinical operation and adhering to internal and client KPIs and SLAs. The case management administration team manages all counselling cases, ensuring cases are processed efficiently, whilst also maintaining our external affiliate network compliance.

Key Responsibilities:

Ensure all counselling cases are matched within 48 working hours and session confirmations are received within 12 working hours
To monitor, mentor and ensure the affiliate network are working in line with clinical governance and embracing short-term workplace counselling
Ensure we hold accurate records for our in-house and affiliate network counsellors, updating system maps and databases when required
Effectively monitor risk cases in accordance with risk policy
To manage and arrange training sessions, liaising with external companies to meet their needs and ensure this is implemented successfully

Skills Required

Excellent communication and customer service skills
Self-sufficient, innovative, and driven with the ability to work independently or as part of a team
Good level of computer literacy (MS Office, Word, Excel and PowerPoint)
Experience in data entry, scheduling, and diary management (desired but not essential)
Track record of meeting and exceeding KPIs and targets

Benefits

25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2-and 5- years' service
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Company incentives, access to discount schemes
Social sessions on the last Friday of the month with free food and drink
Free 24/7 onsite gym

P(phone number removed)LSR2

INDMANJ

The Portfolio Group are acting on behalf of our client in recruiting for this position