Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Greater London Heston
- Date: 1 day ago
Description:
Would you like to join Europe's leading premium health and wellness group?
Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team!
As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members . "
You will resolve high level escalated member queries " by m onitoring team performance and overseeing the delivery of daily, weekly & monthly KPI's .
Please be aware shifts may vary - m orning , evening & weekend working will be required . "
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives"physically and mentally.
Our perks : Free Club Membership for you and your family!
50% Discount on food and drinks.
Discounts on Swimming, Tennis Lessons, and Personal Training.
Opportunities for Career Advancement through internal training and development.
Wagestream App : Get paid on demand!
Access to our Benefits Suite .
About you: Exceptional customer service skills "
Highly developed leadership qualities "
Organisational skills & commercial acumen "
Ability to use an empathic & reasonable approach to member queries "
Join us and help us create a thriving and inclusive culture. Together, we're more than a Club