Membership Manager

Description:

Membership Manager
Manchester, covering the NorthWest, with some national travel
Full Time, Permanent
up to £40k plus commission & bonus, mileage, 28 days holiday plus bank holidays, company pension, CPD, team wellbeing days, birthday off
Have you worked in an employer engagement role within the skills, training and education sector and looking for your next new challenge ?
As a Membership Manager, you will play a pivotal role in growth and client/partner engagement strategy for the Network across Greater Manchester and with national providers. This dual responsibility involves managing and nurturing strategic partnerships while also ensuring the satisfaction and success of individual members accounts. You will be the primary point of contact for our clients, ensuring they maximise the impact of their Membership and making our client effective in what to facilitate on their behalf.
Ideally suited for an individual with experience in the FE sector, this role focuses on building and maintaining strong, long-term relationships with members while providing exemplary customer service. You will report directly into the director of the network setting strategy and enacting it alongside them giving great exposure, insight and ability to input at strategic level.
Your key responsibilities:
* Identify, develop, and nurture strategic partnerships with our members through regular meetings to discuss all aspects of membership and further support and insight wanted.
* Collaborate with members to create joint initiatives, campaigns, and activities to drive mutual success including understanding the ROI funded programmes, social impact, collaboration, commissioning and procurement etc
* Provide outstanding customer service by actively engaging and listening to members, addressing queries, and ensuring a positive experience throughout their engagement
* Support members in developing their understanding of funded and commercial training, including eligibility, suitability, off-the-job training, progress against Knowledge, Skills, and Behaviours (KSBs), assessment, and funding rules.
* Collaborate with the Operations & Projects team to develop strategies for maintaining high client retention rates and ensuring long-term partnerships.
* Target other prospective members from social enterprises to national providers with a footprint across GM.
* Communication and meetings with new partners to sell the befits of membership
* Facilitate the onboarding process by training members on how to harness the power of the network and collaborate.
* Collaborate with the wider team to maintain a clear overview the networks strategic vision.
* Inform members about achievements to enable the celebration of success, across the network/
* Assist members in identifying additional partners and buying power who may benefit from joining the network.
* Organise and deliver learning and best practice sharing events for members on key themes
* Drive initiatives, such as surveys and forums, to glean valuable insights from members regarding their experience to help drive outstanding 4-star rating on member feedback
* Identify and mitigate potential risks associated with member accounts, supporting the early identification of members with possible lapsed accounts.
What we are looking for;
* Proven experience in account management or partnership management within the apprenticeship, training, or education sector.
* Familiarity with all FE programs, teaching & learning, Ofsted, funding rules, is highly desirable.
* Strong interpersonal skills, with the capacity to listen actively and communicate effectively with diverse stakeholders.
* A natural aptitude for building and maintaining strong, long-term relationships with our strategic partners.
* Proven ability to lead discussions, influence outcomes, and collaborate effectively with multiple teams, including commercial, delivery, and apprenticeship departments.
* A collaborative approach to problem-solving and a willingness to contribute to an inspiring team environment.
* A passion for promoting the joy of learning and a commitment to fostering the growth of the provision and our clients’ workforce.
To apply for the role of Membership Manager please email your cv to
Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and welfare to work sectors nationally. We are committed to giving full free pre-interview advice and guidance right throughout the interview process