Membership Administration

Description:

Membership Operations & Administration

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Process new membership applications and ensure eligibility criteria are correctly assessed for all membership types.

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Manage membership changes including amendments, renewals and resignations.

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Welcome new members and issue membership certificates accurately and on time post Membership Ceremony.

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Ensure members are invoiced correctly and payments are tracked, recorded, and reconciled along side finance colleagues.

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Provide high-quality responses to membership enquiries via email and phone.

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Maintain accurate member records within the CRM system, including committee and working group participation.

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Ensure all members have access to the correct benefits associated with their membership category.

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Support the organisation of the annual Awards Ceremony and related administrative processes.

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Provide administrative support to the Awards Service and assist with any additional ad-hoc duties, including support for the annual conference.

Data, Systems & Compliance

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Maintain accurate and up-to-date member information within the CRM system.

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Monitor compliance with membership policies, eligibility criteria, and internal procedures.

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Prepare regular membership reports and assist with data analysis as required.

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Support improvements to digital workflows and system-based membership processes.

Financial Administration

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Issue membership and awards-related invoices and follow up on payments.

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Conduct basic financial checks and ensure accurate reconciliation against membership records.

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Work closely with finance colleagues to support smooth financial operations relating to membership income.

Customer Service & Stakeholder Support

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Act as a first point of contact for member enquiries, providing professional, timely, and accurate information.

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Build positive, supportive relationships with members, committees, working groups, and external partners.

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Support communication campaigns related to membership, awards, and College events.

Responsibilities

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Delivering accurate, timely, and efficient membership administration across all membership categories.

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Maintaining high-quality, compliant, and well-organised membership and financial records.

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Ensuring all members receive correct benefits and communications.

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Providing excellent customer service and maintaining strong member relationships.

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Supporting College-wide events and services with reliable, high-standard administrative work.

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Upholding data protection, confidentiality, and professional standards in all areas of work.

Accountabilities

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Accuracy and timeliness of membership processing and renewals.

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Quality and reliability of CRM data and membership documentation.

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Correct issuing and recording of invoices and membership payments.

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Effective support of awards, committees, and College events.

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Overall member satisfaction with administrative and customer service interactions