Member Support Agent

Description:

Member Support Agent

Remote working with 1 day a month in the Bristol or London office

Shifts between 8.00 am – 8.00 pm Monday to Saturday.

£26k p.a

Our client, a fintech company, helping people to grow their credit score, has an exciting opportunity for a Member Support Agent to join their team!

The role:

* You’ll work on first line customer support tickets via live chat and emails ensuring that every interaction with the members champions their brand and voice

* Your communications will range from replying with a single saved reply to bespoke answers based on the customer’s situation

* You’ll help members with simple troubleshooting and will report all technical issues to the technical squad

* You’ll work as a team with your peers and will support them where possible

* You’ll share member insights with the wider team

* You’ll work closely with senior agents when investigating potential issues and

* escalations

* You’ll ensure that you hit individual and team performance key indicators

* You’ll get involved with business projects as your knowledge of the company grows

Key skills/ experience:

* 2+ years of experience working for an online customer service team

* Ability to handle 4 live chats at the same time

* Proactive and eager to learn

* Experience managing multiple communication channels (live chat, emails, social media)

* Experience working with Zendesk or a similar customer support system

* Fun, friendly, and empathetic mindset

* Ability to thrive in a fast-paced, ever-changing and demanding environment

* A team player

Benefits

* Competitive salary - based on your level of experience

* Annual bonus

* £500 richer life fund

* 33 days holiday, a day off in your birthday month, extra holiday time for working during Christmas period

* Enhanced parental leave package

* Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more

* Work from home, our Bristol office or access co-working spaces nationwide