Member Support Advisor

Description:

Love Customer Service & Sales? Want the flexibility to work from home? Go2people are working on behalf of their client to find the right person for a Member Support Advisor role.

In the role of Member Support Advisor your duties will include:

* Responding to customer problems, enquiries and complaints via live chat, email, and phone.

* Investigate fully all enquiries, complaints, and problems before resolution

* Ensure high customer service standards high and are maintained

* Work with other areas to stay updated on product knowledge

* Ensuring internal procedures are followed when dealing all enquiries and complaints

* Identifying customer’s needs

* To ensure all allocated daily tasks are completed in full by the end of each working day.

* To ensure you follow internal practices when dealing with customer enquiries.

* To ensure that internal procedures are followed when

To be considered for the role of Member Support Advisor you will need the following:

* Must be prepared to work flexible hours, including evenings, weekends, and bank holidays on a rota basis with other members of the team (these can range from 08.00am to 23.00pm on a 7 hours per day basis).

* Great customer service manner

* KYC experience essential

* The ability to turn around a negative customer experience into a positive conversation

* Confident manner

* Ability to multi-task, prioritize and manage time effectively

* Great attention to detail

* Works well under pressure

* Strong phone contact handling skills and active listening

* Good IT skills

* Open and responsive problem-solving skills

This is a full time permanent role, working Monday – Friday 35 hours per week, working remotely at home. With a salary of £22,500.00, then increasing to £24,150.00 once fully trained