Details:
- Salary: £22,500 - 24,150 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Llandudno Conwy
- Date: 2 weeks ago
Description:
Love Customer Service & Sales? Want the flexibility to work from home? Go2people are working on behalf of their client to find the right person for a Member Support Advisor role.
In the role of Member Support Advisor your duties will include:
* Responding to customer problems, enquiries and complaints via live chat, email, and phone.
* Investigate fully all enquiries, complaints, and problems before resolution
* Ensure high customer service standards high and are maintained
* Work with other areas to stay updated on product knowledge
* Ensuring internal procedures are followed when dealing all enquiries and complaints
* Identifying customer’s needs
* To ensure all allocated daily tasks are completed in full by the end of each working day.
* To ensure you follow internal practices when dealing with customer enquiries.
* To ensure that internal procedures are followed when
To be considered for the role of Member Support Advisor you will need the following:
* Must be prepared to work flexible hours, including evenings, weekends, and bank holidays on a rota basis with other members of the team (these can range from 08.00am to 23.00pm on a 7 hours per day basis).
* Great customer service manner
* KYC experience essential
* The ability to turn around a negative customer experience into a positive conversation
* Confident manner
* Ability to multi-task, prioritize and manage time effectively
* Great attention to detail
* Works well under pressure
* Strong phone contact handling skills and active listening
* Good IT skills
* Open and responsive problem-solving skills
This is a full time permanent role, working Monday – Friday 35 hours per week, working remotely at home. With a salary of £22,500.00, then increasing to £24,150.00 once fully trained